Eryca D.
Mid-Level E-commerce Logistics Specialist
Open to offersNew to PlatformAbout
Eryca Dionora is a seasoned Customer Support & Logistics Specialist at Healthy Blood, overseeing end-to-end order fulfillment and keeping detailed tracking logs to ensure seamless supply chain operations. She excels in service recovery logistics, skillfully managing customer refunds and inventory replacements for shipping damages. Eryca has played a pivotal role in orchestrating the transition of the e-commerce brand to a mobile application, handling ongoing customer inquiries and resolving issues during the migration to the HealthyBlood app. Previously, as a Virtual Assistant at Health & Life, she adeptly managed executive tasks, such as calendars, meetings, and writing reports, while providing robust customer support. At 101 Graphics Designs, she served as an Executive Assistant, where she integrated email campaigns with broader marketing initiatives and maintained accurate financial records. Her diverse experience is backed by expertise in e-commerce tools like Shopify and bookkeeping using Xero/QuickBooks, supported by a strong foundation in general and healthcare-specific administrative support.
Why hire me
Employers should hire me because I'm reliable, organized, and committed to doing quality work. I learn new systems quickly, communicate professionally, and pay close attention to detail. I take ownership of my responsibilities, work well independently, and always strive to provide excellent support while helping the team stay organized and productive.
Experience
Customer Support & Logistics Specialist
Healthy Blood · 2024 — PresentOversee the complete order fulfillment process and keep detailed tracking logs for efficient supply chain management. Facilitate service recovery logistics through the handling of customer refunds and replacements for shipping damages. Lead the operational transition of the e-commerce brand to a new mobile application platform. Address customer inquiries and resolve issues associated with the migration of subscription services to the HealthyBlood app.Virtual Assistant
Health & Life · 2022 — 2024Efficiently oversee calendars, meeting schedules, emails, and team communications. Professionally answer and screen incoming calls. Write, edit, and enhance various documents, reports, and emails while maintaining organized files. Promptly follow up with customers via calls and emails. Provide dedicated support to customers through chat and email channels. Manage product listings on the Shopify account and coordinate order processing workflows.Executive Assistant
101 Graphics Designs · 2018 — 2022Managed comprehensive bookkeeping tasks and ensured the accuracy of financial records for all transactions. Organized executive calendars, appointments, meetings, and travel arrangements. Handled sensitive information with a high degree of confidentiality. Developed detailed reports, presentations, and board materials. Worked closely with the marketing team to align email campaigns with overall marketing strategies for consistent cross-platform messaging. Prepared bank reconciliations and managed accounts payable and receivable, alongside invoicing responsibilities. Conducted precise data entry and updated databases to maintain operational efficiency.Administrative & Accounting Staff
Fonestyle Accessories Inc. · 2016 — 2018Efficiently managed calendars, scheduled meetings, and handled team correspondence. Prepared and reviewed a variety of financial documents and reports, maintaining meticulous transaction tracking. Executed data entry tasks and updated backend databases to ensure data integrity. Coordinated meetings and appointments to enhance overall team productivity and attendance.
Skills & Expertise
Education
- Bachelor of Elementary Education-General EducationCarlos Hilado Memorial State University · 2012 — 2016
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