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Erynn A. — Mid-Level Sales and Customer Service Specialist from South Africa

Erynn A.

Mid-Level Sales and Customer Service Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Erynn J. is an experienced professional with a background spanning customer service, sales, and quality control across retail, food distribution, insurance, telecommunications, and technology industries. Beginning as a Cashier at Bootleggers Liquor Store managing cash operations and inventory, Erynn transitioned to a Sales & Inbound Agent role at Core Contacts, handling telephonic sales of tracking devices and client appointment coordination. At Rialto Foods, Erynn excelled as a Quality Controller in the freezer environment, overseeing stock checks, temperature monitoring, and reporting. Erynn's recent positions at CCI, Ignition Group, and Teleperformance Cape Town involved outbound and inbound sales and detailed customer account management for brands like Vodacom, Woolworths Insurance, and Verizon, including resolving billing issues, policy amendments, and guiding customers through device and service upgrades using Microsoft Office Suite and CRM tools.

Experience

  • Campaign was Verizon

    TELEPERFORMANCE CAPETOWN · 2025 — 2026
    Assisted customers with their Internet and mobile accounts through a variety of services. Addressed mobile billing issues, managed BYODs on accounts, and facilitated device porting and disconnections. Supported number changes, device swaps, and upgrades of mobile devices while promoting new device options and Internet promotions.
  • Outbound & Inbound sales and service

    CCI DURBAN · 2023 — 2025
    Managed outbound and inbound sales, addressing customer queries related to Woolworths insurance, updating customer details, making policy amendments, generating quotes, and updating client profile information. Assisted clients with vehicle finance queries, including modification extensions and payment updates.
  • Outbound & Inbound sales (Vodacom contracts upgrades)

    Ignition Group · 2022 — 2023
    Processed outbound and inbound sales related to Vodacom contract upgrades.
  • Outbound & Inbound sales (International)

    CCI · 2021 — 2021
    Handled outbound and inbound sales as part of a temporary assignment, focusing on international sales.
  • Quality Controller (Freezer)

    Rialto Foods · 2015 — 2020
    Conducted stock checks and monthly stock counts, monitored fridge temperatures, and assessed the condition of damaged stock. Managed the receiving and dispatching of stock, logged queries, and reported on stock condition for items dispatched, received, and available.
  • Sales & Inbound Agent

    Core Contacts · 2013 — 2014
    Engaged in telephonic selling of tracking devices, adhering to a daily target of three sales. Collected client details, scheduled appointments for device installations, and followed up on service completion. Managed inbound calls, addressing queries and maintenance requests while logging issues.
  • Cashier

    Bootleggers Liquor Store · 2011 — 2012
    Cashed two tills and provided customer service. Handled bulk orders, conducted data capturing, and managed stock taking. Ensured that tills were cashed and balanced accurately.

Skills & Expertise

Education

  • Matric
    Willows Senior Secondary · — — 2010

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