Esperanza P.

Esperanza P. is an experienced professional in the hospitality and travel industries, having held positions such as Reservation Officer at Golden Phoenix Hotel Boracay and Travel Associate at IGT Phils. Her work has centered on making hotel and travel reservations, processing payments, and managing customer requirements within specified budgetary allowances. She also has experience as an Outlet Supervisor at Mayo Bonanza, focusing on casino table operations, regulatory compliance, and staff training. Earlier in her career, Esperanza served as a Barista at Starbucks Philippines and a Front Desk Receptionist at Rothman Hotel, where she specialized in customer greetings, maintaining reservation records, processing check-ins/check-outs, and attending to guest inquiries. She holds a B.S. in Tourism and has participated in multiple hospitality and ecotourism seminars, further grounding her in customer service, reservation management, and operational supervision in tourism and hotel environments.