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Esraa E. — Mid-Level Operations and Administrative Assistant from Egypt

Esraa E.

Mid-Level Operations and Administrative Assistant

Egypt 3-6 years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Esraa M. is a dedicated Operations & Administrative Assistant with extensive experience in CRM management, administrative support, and remote team coordination. She has a solid background working in diverse sectors such as U.S. real estate and various domains, where she played a crucial role in ensuring efficient business operations. Esraa is proficient in using tools like Google Workspace, Microsoft Office, and Salesforce, enabling her to manage complex tasks independently, including scheduling, data management, and email communication workflows. Her proactive approach includes improving shared resource organization and adapting to technology to support team needs. Through her tenure at Intelcia, she streamlined client process functions, while at JAG, she managed marketing operations in a remote setting. Her experience spans across freelance marketing assistance, where she handled digital content and social media management for clients in travel, education, and professional training sectors, all while ensuring accuracy and timely deliveries in dynamic environments.

Experience

  • Executive Assistant/Client Process Expert

    Intelcia · 2025 — 2026
    Provided administrative and operational assistance to ensure efficient workflows, managed various tasks and deadlines, and maintained CRM records along with internal documentation. Coordinated with different departments to address client and operational matters while ensuring effective communication with clients regarding their requests. Organized digital files for accessibility and prepared reports to track progress on tasks.
  • Real Estate Marketing & Operation Virtual Assistant

    JAG | U.S. Real Estate Company · 2024 — 2025
    Supported daily administrative and digital marketing operations in a remote setting. Maintained accurate information on digital platforms and prepared reports and tracking documents as needed. Managed a variety of priorities independently while meeting deadlines, conducted online research for projects, and organized marketing materials along with property-related files.
  • Freelance Marketing Virtual Assistant

    Company not specified · 2021 — 2024
    Delivered digital marketing support to clients from diverse industries while managing multiple projects. Communicated directly with clients to clarify requirements and coordinated content workflows from brief to delivery. Organized content calendars and followed up on client feedback while conducting research to enhance project outcomes.
  • Customer Support Representative

    Sutherland · 2020 — 2021
    Engaged with U.S. customers through phone, email, and chat, providing timely and clear responses to inquiries. Documented customer interactions and managed issues within CRM systems. Followed established processes to resolve concerns while maintaining professionalism in challenging situations.

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