Estefania E.

Estefania A. is an adept Modern Languages specialist with a specialization in Marketing, currently advancing her expertise with a Master’s Degree in Digital Marketing. She brings a wealth of experience in administrative support and strategic communication, emphasizing user-centered marketing initiatives across digital environments. Her career has involved providing technical and functional support in English to users within institutional settings, resolving issues to enhance user and customer experiences, and maintaining adherence to SLAs. Estefania has successfully held roles such as Administrative Assistant with Panarese Group Colo S.A.S, Content Moderator at Teleperformance, and Digital Solutions Support Specialist with EXL Service Colombia, applying her CRM and database management skills effectively. Her responsibilities have included analyzing English digital content, overseeing administrative processes, and leading customer service operations across multiple channels, all while maintaining high standards of confidentiality and compliance. Her command of both English and Spanish enhances her ability to manage client communications adeptly within multicultural frameworks.