Estefany M.

Estefany M. G. is a dedicated customer service agent with a strong helping vocation, known for effectively connecting with people to understand their real needs and transform inquiries into positive experiences. She worked as a teleservice agent for the multinational company, Teleperformance, from May 2024 to March 2026, where she honed her skills in handling digital tools and displayed her expertise in omnichannel customer management, managing interactions across phone, chat, social media, and email. Prior to that, Estefany was employed as a general services assistant, undertaking administrative, maintenance, and cleaning responsibilities in farms and logistical spaces. She is recognized for her assertive communication, ability in active listening, and capability to maintain composure and empathy under pressure. Estefany has notable proficiency in Microsoft Office, particularly Excel and Word, alongside a rapid typing speed advantageous for live chats or written support.