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Estefany S. — Mid-Level Operations Support Specialist from Honduras

Estefany S.

Mid-Level Operations Support Specialist

Honduras 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Estefany S. is an accomplished Executive Assistant and operations support professional based in Tegucigalpa, Honduras, with extensive experience in international and remote settings. Her career highlights include optimizing business processes, enhancing customer experiences, and providing robust administrative support across various industries. At Workloop, Estefany excelled as a Business Development & Sales Representative by managing CRM systems, streamlining operational workflows, and facilitating bilingual communications to improve client servicing and internal efficiencies. During her tenure as a Recruiter and Talent Acquisition specialist for the same company, she orchestrated full-cycle recruitment and onboarding processes, ensuring organizational clarity and candidate satisfaction. Currently at Infinity Mind Company, she leads consulting operations that drive business process optimization and elevate client experiences. With an educational background that includes an MBA in Marketing and Sales and another in Strategic Management and Project Management, Estefany's skill set is further enriched by her proficient project coordination, CRM management, and business development capabilities. Her role at B&M Rent A Car demonstrated her ability to innovate process improvements that enhance service quality and customer satisfaction. Estefany's contributions consistently align strategic management with operational excellence, making her a valuable asset in any business development or administrative capacity.

Experience

  • Business Development & Sales Representative

    Workloop · 2025 — 2026
    Facilitated operational workflows to ensure seamless service delivery for customers and internal stakeholders. Maintained CRM systems for accurate customer data, enhancing service visibility and tracking. Coordinated scheduling and follow-ups to support prompt responses and resolution times. Contributed to process optimization efforts to enhance operational efficiency and consistency in client experience. Managed documentation and reporting to aid in performance tracking and service quality assessment. Conducted bilingual communication in English and Spanish with internal and client-facing teams.
  • Recruiter | Talent Acquisition

    Workloop · 2024 — 2025
    Oversaw the complete recruitment and onboarding processes to ensure a positive experience for candidates and stakeholders. Maintained databases for candidates and clients that facilitated the flow of information and process visibility. Fostered communication among candidates, clients, and internal teams to guarantee efficient service delivery. Assisted in the reporting and tracking of performance metrics related to hiring and onboarding processes. Ensured an organized onboarding journey that improved candidate engagement and clarity throughout the process.
  • Project Assistant & Client Experience Lead (Consulting)

    Infinity Mind Company · 2023 — Present
    Directed consulting operations aimed at optimizing business processes and enhancing client experiences. Designed and organized corporate training programs that align with client needs and expectations. Developed operational systems that structure client journeys and improve communication and delivery efficiency. Provided executive-level support in managing client relationships and execution of services. Ensured the delivery of high-quality consulting services through systematic planning and follow-up measures.
  • Business & Resource Executive

    B&M Rent A Car · 2016 — 2023
    Managed daily operations to ensure consistent and dependable customer service. Oversaw scheduling, administrative workflows, and customer support processes. Assisted in onboarding and internal training for improved service quality and customer interactions. Implemented enhancements to processes that increased operational efficiency and customer satisfaction. Aided in maintaining documentation and reporting systems related to service operations.

Skills & Expertise

Education

  • MBA in Marketing and Sales
    Aden Business School
  • MBA in Strategic Management and Project Management
    Universitat Politècnica de Catalunya
  • Bachelor’s Degree in International Business & Management
    University of Tampa

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