Esther A.

Esther R. is an accomplished Account Specialist and Dispatcher based in Managua, Nicaragua, with a robust background in customer service and logistics coordination. She has honed her ability to manage calendars, emails, and CRM systems, which she applied at companies like Ibex and Concentrix. At Ibex, Esther served as the initial contact point for customers, handling over 70 calls daily and resolving billing issues efficiently. At Concentrix, her role involved promoting services tailored to customer needs, maintaining CRM records, and educating clients on products and protection plans. Her analytical skills shine through her experience as a Collection Specialist at Connect International, where she guided customers through financial obligations and payment resolutions. Currently, at Crated Ones, Esther excels in orchestrating white-glove deliveries and installations, ensuring efficient scheduling. She holds a degree in Economics and Business Engineering from the Universidad Nacional de Ingeniería. Her technical prowess is supported by certifications in Intermediate Excel and Power BI, underscoring her aptitude for data visualization and reporting.