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Esther J. — Senior Compliance and Quality Assurance Officer from South Africa

Esther J.

Senior Compliance and Quality Assurance Officer

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Esther J. is a seasoned professional with over a decade of experience spanning compliance and quality assurance, HR recruitment, operational management, and marketing within the financial services, e-commerce, and non-profit sectors. As a Senior Compliance Officer and HR Coordinator for multi-brand financial services marketing organizations in Cape Town, she ensured rigorous FSCA/FSB regulatory compliance, led compliance training, managed full-cycle recruitment, and monitored 100% of sales calls through CRM systems. Esther has directed e-commerce business operations, HR, SARS tax compliance, online sales, and digital campaigns for startups. Her expertise extends to national administration for Indigenous organizations and social media analytics, supported by advanced proficiency in generative AI tools and Power BI.

Experience

  • Senior Compliance Officer

    Singa Marketing / Deprimo Pty Ltd / Red Sand Marketing Pty Ltd · 2018 — 2024
    Ensured full regulatory compliance with FSB/FSCA in a multi-brand financial services marketing organization. Conducted monitoring of all recorded sales calls using the CRM system, addressing non-compliance issues prior to regulatory escalation. Developed and executed compliance training programs for the sales team to enhance adherence. Generated regular sales performance reports and led internal investigations related to compliance incidents.

  • High Commissioner / Secretary General (Volunteer)

    National First Peoples Indigenous Authority Council · 2024 — Present
    Oversees all operational and administrative activities within the national office. Engages directly with Indigenous leaders across South Africa. Coordinates and documents monthly national meetings.

  • Sales Team HR Coordinator (Additional Role)

    Singa Marketing / Deprimo Pty Ltd / Red Sand Marketing Pty Ltd · 2022 — 2023
    Oversaw the complete recruitment cycle including job advertisement creation, candidate sourcing, CV screening, shortlisting, interviewing, and onboarding. Handled staff queries and facilitated ongoing compliance training for the sales team.

  • Planning Committee National Convenor — Admin Work-stream (Volunteer)

    Undrip Summit 1652 · 2019 — Present
    Managed national administrative functions including membership processing and database management. Collaborated with Directors, members, and stakeholders at a national level, while analyzing social media analytics to provide insights on content strategy.

  • E-Commerce Business Operations & Call Centre Manageress

    Bula Deals · 2013 — 2017
    Managed HR functions, office logistics, procurement, and relationships with global service providers for a developing e-commerce startup. Ensured full compliance with SARS tax regulations from the beginning. Developed strategies for business growth while monitoring online sales performance.

  • Marketing Manageress (Freelance)

    Marrow Alert Security Intelligence · 2011 — 2011
    Acted as an account executive tasked with product awareness initiatives, project management, advertising, and the execution of marketing campaigns.

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