Esther C.
Mid-Level Virtual Assistant
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About
Esther C. is a Virtual Assistant with a background supporting entrepreneurs, startups, and organizations, delivering comprehensive administrative services in fast-paced business environments in Abuja, Nigeria. At Remedy Global Concept, she managed complex daily schedules, coordinated travel, optimized appointment systems, and implemented CRM systems such as HubSpot, Zoho, Salesforce, and Trello, achieving measurable gains in efficiency and customer engagement. Previously, as a Customer Service Representative at AIG Group of Companies, Esther improved satisfaction ratings and streamlined operations, handling large volumes of calls and inquiries with a focus on email management, data entry, and project management. She holds a B.Sc. in Economics from the University of Abuja and has completed multiple specialized courses in virtual assistance and remote data entry.
Experience
Administrative Assistant (Virtual)
Remedy Global Concept · 2024 — 2025Oversaw clients' daily schedules and calendars, which enhanced time-management efficiency and minimized appointment overlaps. Orchestrated travel arrangements, including flights and hotels, resulting in reduced booking costs through effective vendor negotiation. Managed email communications by prioritizing and organizing inboxes, significantly decreasing unread messages. Executed data entry tasks with high accuracy, maintaining spreadsheets and CRM records. Administered appointment reminders and follow-ups to boost customer engagement. Leveraged CRM platforms such as HubSpot, Zoho, Salesforce, and Trello for lead management and project tracking. Streamlined lead response times through timely updates and automated follow-ups. Enhanced workflow efficiency by managing tasks in Asana, ClickUp, and Monday.com.Customer Service Representative
AIG Group of Companies · 2022 — 2024Elevated customer satisfaction ratings through improved call-handling techniques. Achieved first-contact resolution for the majority of customer inquiries while handling a high volume of incoming calls daily. Successfully transformed service calls into sales opportunities. Documented resolutions for numerous customer complaints, maintaining a high satisfaction score. Recorded customer interactions in CRM systems in real-time, thus decreasing post-call documentation time. Managed over 100 customer records daily with precision using Salesforce and Zendesk.
Skills & Expertise
Education
- B.sc EconomicsUniversity of Abuja, Nigeria. · 2017 — 2021
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