Etienne M.
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Etienne M. is an experienced professional specializing in the ICT and security sectors in Rwanda. As an ICT Officer with Federation Handicape International, he managed ICT services, coordinated volunteers, maintained multimedia equipment, and ensured the security of electronic devices at Mahama camp. Previously, at Grand Victoria Rwanda Ltd, Etienne delivered technical support for slot machines and computers, handled troubleshooting, user account management, and maintained a knowledge base. His tenure as Security Supervisor at ISCO Security Company saw him oversee security operations, CCTV surveillance, and incident reporting. Etienne also has experience in data entry and database management at One Acre Fund and Kigali Independent University, focusing on data accuracy and digital recordkeeping. His proficiency includes networking, inventory management, and office administration, supported by certifications in Cybersecurity Awareness, ITIL, and Artificial Intelligence.
Experience
ICT Officer
Federation Handicape International operates under the name of Humanity and Inclusion · 2023 — 2024Managed and maintained the ideas box services at Mahama camp during working hours and ensured the upkeep of multimedia equipment including computers and cameras. Maintained the security of materials and conducted regular inventories. Coordinated and supervised volunteers, delivering quality services to clients while gathering feedback on their satisfaction. Organized capacity-building sessions for volunteers and assessed service delivery gaps. Participated in coordination meetings, collected beneficiary data, and raised community awareness about relevant project services.Operator/ Help desk Clerk officer
Grand Victoria Rwanda ltd · 2018 — 2023Troubleshot hardware and software issues relating to slots machines and computers. Facilitated the sale of gaming tickets using POS. Provided technical support by assisting users with resolving hardware, software, and network issues through various communication channels. Managed user accounts and ensured accurate documentation of inquiries and resolutions in the ticketing system. Maintained a knowledge base for efficiency and coordinated with IT teams for complex issue escalation.Office clerk(Cleaner)
GIZ Rwanda · 2023 — PresentSupported computer maintenance and managed supplier relationships. Handled product loading and unloading, maintained inventory records, and responded to incoming calls. Engaged in documentation and filing tasks, ensured tools were cleaned, and prepared tea for staff while troubleshooting hardware and software issues.Business Operations Data Entry Officer
One Acre Fund Rwanda · 2017 — 2019Entered and verified data in computer systems while maintaining documentation for key performance indicators. Managed supply chain activities including loading and unloading trucks for fertilizer distribution. Organized and maintained data storage to ensure efficient access and collaborated with various departments to fulfill data requirements.Security supervisor
ISCO security company ltd · 2012 — 2016Oversaw security personnel to protect properties against theft and vandalism. Assigned guard patrol areas, managed emergency responses, and developed safety plans and drills. Monitored CCTV cameras and responded to alarms while controlling building access for visitors and employees. Conducted security checks and reported observations during duty.IT Support Officer
Kigali Independent University · 2013 — 2015Handled maintenance and troubleshooting of hardware and software, diagnosed technical issues, and managed database systems. Monitored and maintained computer systems to ensure operational efficiency.
Skills & Expertise
Education
- Bachelor degree in Computer Science and TechnologyKigali Independent University (ULK) · 2012 — 2016
- Certificate in Mathematics Physics and Geography (MPG)Shyogwe Secondary School · 2006 — 2011
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