Eugene R.
Mid-Level Virtual Assistant and Administrative Specialist
Open to offersNew to PlatformPortfolios
About
Eugene R. is a seasoned Virtual Assistant and Administrative Specialist with over eight years of experience bolstering sales, customer service, and corporate operations across various international markets. His expertise lies in streamlining workflows, managing complex schedules, and delivering high-quality customer support. At SLEEK, Eugene managed and processed contract renewals, liaised with high-level executives, and utilized tools like HubSpot, Xero, and Tableau to enhance business operations. He has fostered client relationships by overseeing the complete customer lifecycle, from prospecting to post-sale support, ensuring business growth and satisfaction. Eugene's proficiency extends to serving as an Executive Assistant and Sales Account Manager, where he promoted cloud computing solutions at Alibabacloud International and provided executive support to top leadership. His role as an Executive Assistant and Appointment Setter at Maclean Financial involved meticulous project tracking and executive support. Eugene also demonstrated expertise as a Subject Matter Expert at AT&T Mobility and as a Customer Service Representative in the ecommerce sector, enhancing customer experience and operational efficiency.
Experience
Customer Success Executive
SLEEK · 2023 — 2026Engaged with Company Directors, CEOs, and Administrators to facilitate contract renewals. Generated performance and revenue reports utilizing CRM and financial tools like HubSpot, Xero, and Tableau. Initiated communication with clients regarding bookkeeping services, payment collections, and business registration filings. Assisted in onboarding and training new hires for effective team integration.Talent Partner / Executive Assistant / IT Staffing & Recruitment
ProdigyHR · 2025 — PresentContributed to recruitment efforts by identifying leads and managing executive calendars and inboxes. Prepared various reports and operational updates while ensuring project timelines were met. Coordinated meetings and facilitated onboarding processes.Executive Assistant / Appointment Setter
Maclean Financial · 2022 — 2022Provided support to the COO by managing calendars, inbox, and priorities. Created reports, presentations, and weekly summaries for leadership. Monitored project timelines and deliverables while proactively managing risks to ensure completion. Facilitated meetings and day-to-day operational tasks.Executive Assistant / Sales Account Manager
Alibabacloud International · 2021 — 2021Supported the CEO with executive tasks, including coordinating calendars and meeting arrangements. Monitored project progress to ensure alignment with business goals and timely outcomes. Scheduled and coordinated client meetings while promoting cloud computing solutions, such as data storage and computing services.Outbound Sales Representative
TELUS International · 2018 — 2021Executed outbound calls to promote additional services to existing customers and provide expertise as a Subject Matter Expert (SME).Sales Development Representative
AT&T Mobility / Home · 2016 — 2018Acted as a Subject Matter Expert (SME) while supporting team members. Processed inbound and outbound calls, addressing customer inquiries and account needs, while handling payment transactions with precision.Customer Service Representative
Amazon / ECommerce · 2015 — 2015Tracked delivery statuses of Amazon packages to ensure updates were timely and accurate. Provided high-quality customer service through managing inquiries and resolving issues across multiple channels.
Skills & Expertise
Education
- Hotel and Restaurant ManagementCollege of Our Lady of Mercy · — — 2015
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Eugene R. to a job.
Sign in as an employer