RAFIKI Eugene is a dedicated professional based in Kigali, Rwanda, bringing 1 year of experience in the call center and BPO operations sector. With a background that includes inbound and outbound sales—encompassing opener and closer roles, cold calling, upselling, and conducting 30–60 minute sales closing calls—Eugene R. has demonstrated proficiency in customer service and retention. He possesses hands-on technical support capability and is adept at managing responsibilities independently in remote work settings. In addition, Eugene R. leverages digital marketing and SEO skills, supported by a bachelor’s degree (A0), to optimize service delivery and support business growth. Currently employed part-time, he continues to deliver results with a reliable home-office setup in the customer support and sales domain.
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