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Eula M. — Senior BPO Quality Supervisor from Philippines

Eula M.

Senior BPO Quality Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eula M. brings over 17 years of progressive experience in the BPO industry, evolving from entry-level positions to leadership roles in Quality Assurance and Human Resources. She specializes in operational excellence and has demonstrated an ability to not only complete tasks but optimize them effectively. As a Virtual Assistant, she combines HR-level confidentiality and strong conflict resolution skills with a commitment to compliance. Throughout her career at companies like TaskUs and Teleperformance Inc., Eula has successfully implemented HR policies, conducted confidential investigations, and facilitated conflict resolution, resulting in improved workplace relationships and compliance with federal and state regulations. She has extensive experience in quality management, supervising teams, leading root cause analyses, and driving initiatives that enhance customer satisfaction. Eula is proficient in MS Office, Google Workspace, and other tools, employing them to conduct thorough audits and mentor her teams effectively.

Experience

  • Human Resources Generalist

    Lizardbear Tasking Inc. (TaskUs) · 2022 — Present
    Interpreted and mediated inquiries related to human resources policies and programs. Met with employees to resolve conflicts and performance issues. Directed employees to appropriate departments for support.

  • Quality Supervisor

    Lizardbear Tasking Inc. (TaskUs) · 2021 — 2022
    Led team meetings to review performance metrics and set action plans for improvement. Conducted root cause analyses to identify quality issues and implemented solutions to enhance customer satisfaction. Oversaw quality control personnel through coaching and mentoring.

  • Assistant Quality Manager

    Teleperformance Inc. · 2021 — Present
    Maintained quality assurance programs and ensured compliance with industry standards. Collaborated with cross-functional teams to establish quality metrics. Performed audits of production processes to identify risks and took corrective actions.

  • Quality Supervisor

    Teleperformance Inc. · 2017 — 2021
    Managed quality control initiatives and supported compliance with regulations. Addressed root causes of recurring defects to drive continuous improvement. Supervised teams by delegating tasks effectively.

  • Quality Analyst

    Teleperformance Inc. · 2014 — 2017
    Assured quality standards and managed customer feedback processes, leading to enhancements. Conducted thorough investigations into workplace complaints while ensuring confidentiality.

  • Financial Advisor (Agent)

    Teleperformance Inc. · 2008 — 2014
    Provided financial advice and guidance to clients, ensuring their needs were met effectively.