Eunice F.

Eunice P. is a customer-focused and detail-oriented professional with over 9 years of experience in customer service and administrative support. She excels in client communication, adeptly handling high-volume inquiries via email, phone, and chat. Eunice is proficient in managing scheduling, coordinating with clients and internal teams, and swiftly resolving issues to ensure a positive customer experience. Her educational background includes a Bachelor of Science in Information Technology from AMA Computer College, where she was awarded Best in Capstone Project for the 2017 batch. Eunice's professional journey includes roles like Customer Service Support at Support Ninja for AT&T and U-Verse and as a Customer Service Associate at TATA Consultancy for Australian Gas & Lights. Her skill set includes technical troubleshooting, order tracking, and escalation handling. Eunice has provided technical and customer service support for an NFT platform, assisted with Trustpilot review management, and generated detailed performance reports to enhance service quality.