Eunice K.

Eunice K. is a seasoned Delivery Dispatch Coordinator with over nine years of experience in high-volume BPO and operations environments. She excels in real-time shipment tracking, driver assignment, and last-mile delivery coordination, particularly within the food, ride-sharing, and courier service sectors. Eunice effectively maintains tight communication among call centers, field drivers, and customers through various messaging tools and VoIP systems. She thrives in fast-paced, high-pressure environments, expertly managing fixed overnight shift schedules aligned with North American business hours. Her career includes roles as a Logistics & Dispatch Strategist at CaribeEats and BP Insurances, where she managed digital rotations and dispatch schedules for diverse delivery services, and as an Operations Coordinator at Vicki Parker, overseeing high-volume order flows and ensuring seamless administrative task execution. Her technical proficiency encompasses VoIP/Phone Systems, Delivery Management Platforms, and comprehensive CRM tools, complemented by strong problem-solving instincts and effective English communication.