Eusebius N.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Eusebius N. is a Customer Support & Customer Experience Specialist with nearly five years of experience in providing comprehensive support through chat, email, and phone for international clients. He has a robust track record in account verification, payment support, technical troubleshooting, and order management while upholding Quality Assurance (QA) and First Contact Resolution (FCR) standards. Eusebius is adept at utilizing tools such as Zendesk, Salesforce, Microsoft Teams, and CRM platforms to enhance customer interactions. During his tenure at NCH Part of Entain (BetMGM), he efficiently managed 30–60 customer interactions daily, coordinating complex cases and consistently meeting QA and FCR targets. His experience at Alorica Philippines and Yellow Cab Pizza further honed his ability to provide voice support, manage orders, and resolve disputes effectively, leveraging CRM and omnichannel tools to maintain exceptional service quality.
Why hire me
I am a Customer Support & Customer Experience Specialist with nearly five years of experience supporting international customers through chat, email and phone. My experience includes handling account verification, payment concerns, technical issues, order management, and customer inquiries across online gaming, food delivery, and retail industries. Throughout my career, I have believed that excellent customer service starts with understanding the customer's situation. I focus on listening carefully, communicating clearly, and providing practical solutions that help customers feel supported and valued. I have experience using Zendesk, Salesforce, Microsoft Teams, and CRM platforms while consistently meeting Quality Assurance (QA) and First Contact Resolution (FCR) standards. I enjoy working in fast-paced environments where I can contribute to both customer satisfaction and team success.
Experience
Customer Support Advisor
NCH Part of Entain (BetMGM) · 2021 — 2022Managed 30–60 customer interactions daily through chat, email, and phone support, addressing account verification, payment issues, and technical problems. Collaborated with the Escalations Team on complex cases and consistently achieved QA and FCR targets while utilizing Zendesk, Salesforce, Microsoft Teams, and CRM tools.Customer Service Associate
Alorica Philippines (DoorDash) · 2021 — 2021Delivered voice support focused on registration, payouts, disputes, delivery matters, and document verification. Utilized CRM and omnichannel tools while ensuring adherence to quality standards.Customer Service Associate
Yellow Cab Pizza (Max's Group) · 2013 — 2015Processed phone and online orders, addressed customer complaints, and managed account-related issues. Identified potentially fraudulent credit card transactions and facilitated communication between customers and store branches for resolution.Sales Utility Clerk
SM Mart Inc. · 2011 — 2011Supported customers, organized merchandise displays, and tracked inventory levels.
Skills & Expertise
Education
- Bachelor of Arts in Communication (Undergraduate)National University
- Bachelor of Science in Business Administration, Major in Marketing Management (Undergraduate)Emilio Aguinaldo College
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