Mid-Level BPO Technical Support Specialist
Open to offersNew to PlatformEvan Florence S. is a seasoned professional with a solid background in the BPO industry and the field of education. He began his career as a Medical Biller and Healthcare Insurance Customer Service Representative, developing expertise in customer-focused problem solving and effective communication over four years with Highmark and Oscar Health. Evan then transitioned to a role in Technical Support with DIRECTV, where he honed his skills in technical troubleshooting and clear communication of technical concepts. He excelled in sales, customer assistance, and payment processing for two years. Currently, Evan is leveraging his communication and problem-solving skills as a certified International Baccalaureate teacher. At Stockbridge American International School, he serves as an International Baccalaureate PYP 4 Homeroom Adviser, fostering inquiry-based learning and holistic development. Evan holds a Bachelor of Secondary Education in Biological Science from Davao Oriental State University and is pursuing a Master of Arts in Education, specializing in Teaching General Science at Holy Cross of Davao College.
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