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Evan F. — Mid-Level BPO Technical Support Specialist from Philippines

Evan F.

Mid-Level BPO Technical Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Evan Florence S. is a seasoned professional with a solid background in the BPO industry and the field of education. He began his career as a Medical Biller and Healthcare Insurance Customer Service Representative, developing expertise in customer-focused problem solving and effective communication over four years with Highmark and Oscar Health. Evan then transitioned to a role in Technical Support with DIRECTV, where he honed his skills in technical troubleshooting and clear communication of technical concepts. He excelled in sales, customer assistance, and payment processing for two years. Currently, Evan is leveraging his communication and problem-solving skills as a certified International Baccalaureate teacher. At Stockbridge American International School, he serves as an International Baccalaureate PYP 4 Homeroom Adviser, fostering inquiry-based learning and holistic development. Evan holds a Bachelor of Secondary Education in Biological Science from Davao Oriental State University and is pursuing a Master of Arts in Education, specializing in Teaching General Science at Holy Cross of Davao College.

Experience

  • International Baccalaureate PYP 4 Homeroom Adviser

    Stockbridge American International School · 2024 — 2025
    Facilitates inquiry-based learning, develops conceptual understanding, and fosters holistic development. Implements differentiated instruction while collaborating and communicating effectively. Assesses and documents student learning.
  • Customer Technical Care Support and Sales Representative

    ATT and Telco / DIRECTv Services · 2022 — 2024
    Provides customer technical assistance, addresses sales inquiries, and processes payments. Engages in expert technical troubleshooting and conveys technical concepts clearly. Resolves problems effectively, focusing on customer satisfaction.
  • Customer Service Representative

    Healthcare Specialist / Highmark and Oscar Health · 2019 — 2022
    Offers empathetic patient support, navigates healthcare systems, and ensures accurate information provision. Handles problem-solving and issue resolution with effective communication and interpersonal skills.

Skills & Expertise

Education

  • Master of Arts in Education Major in Teaching General Science
    Holy Cross of Davao College · — — 2024
  • Bachelor of Secondary Education Major in Biological Science
    Davao Oriental State University · — — 2021

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