Evangeline L.

Evangeline D. is a detail-oriented Virtual Assistant with over 15 years of experience in customer support and administrative tasks, known for proven capabilities in managing schedules, handling inquiries, and maintaining accurate records. At 5Star VA, she improved customer satisfaction by addressing property concerns for homeowners in Orange County, California, and increasing response efficiency by 25%. In her role at Synchrony Global Services, she managed a high volume of customer calls, contributing to a satisfaction rating exceeding 90% for Sam's Club credit card services. Her tenure as a Financial Sales Associate at Manulife Chinabank Life Assurance Corp. involved delivering financial advisory solutions and achieving sales targets. Furthermore, she excelled as a Bancassurance Sales Executive at BPI-Philam Life Assurance, meeting sales targets and enhancing customer wealth management. Evangeline's expertise includes professional communication skills, CRM tools, and customer support, honed through experience with firms like Capital One and HSBC in managing collections and resolving financial disputes.