Evangeline D.
Senior Healthcare Administration Manager
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About
Evangeline D. is a detail-oriented administrative professional and Registered Nurse with over 15 years of experience in healthcare administration, records management, and customer service across the Philippines and the UAE. Her skills include maintaining accurate records, processing data, managing documentation, and providing administrative support in fast-paced environments. She is proficient in Microsoft Office, Google Workspace, Zoom, and AI productivity tools. In her role as an Assistant Branch Manager at Carehealth Plus System International in the Philippines, she excelled in entering, updating, and maintaining patient and administrative records, ensuring data integrity and confidentiality. Previously, as an Administration Manager at Biolite Aesthetic Clinic in Dubai, she managed appointment scheduling, patient records, and supervised administrative staff, contributing to efficient clinic operations. Her early career experience as a Call Center Agent further honed her skills in customer service and data management. Evangeline is fluent in English and Filipino.
Experience
Assistant Branch Manager
Carehealth Plus System International · 2017 — 2023Entered, updated, and ensured the integrity and confidentiality of patient and administrative records. Verified billing, insurance, and patient information, maintaining high accuracy. Organized electronic and physical filing systems for easy access to documents. Prepared and managed reports, forms, and other administrative documentation. Coordinated appointments, admissions, and administrative requests along with maintaining records. Conducted data verification and quality checks for completeness and accuracy of information. Provided administrative and customer support through various communication channels. Assisted in daily office operations by prioritizing multiple tasks and meeting deadlines.Administration Manager
Biolite Aesthetic Clinic · 2008 — 2016Updated and maintained patient records to ensure accuracy, completeness, and confidentiality. Managed electronic and paper filing systems for patient, billing, and administrative information. Coordinated appointment scheduling and managed clinic records while ensuring documentation accuracy. Prepared reports and documents to support daily operations of the clinic. Conducted regular data verification and reviews to ensure compliance with clinic procedures. Facilitated communication between patients and healthcare professionals to optimize workflow. Provided supervision to administrative staff and supported training alongside daily office functions. Delivered customer service while handling confidential information and multitasking in a busy environment.Call Center Agent
Dish Network / Ventus · 2007 — 2007Managed customer inquiries related to billing, account information, and service issues. Updated customer account details and documented interactions in the database. Verified customer information and efficiently processed account requests, respecting data confidentiality. Collaborated with internal departments to resolve customer issues effectively. Provided professional customer service while handling multiple tasks in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of Science in NursingFilamer Christian University · — — 1999
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