Evangeline P.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Evangeline P. is an experienced Virtual Assistant with a Bachelor of Science in Hospitality Management and Tourism from Palawan State University. With over 3,800 hours of remote work, she has provided comprehensive administrative and operational support for businesses in the hospitality, e-commerce, sales, and financial services industries. Her recent roles include Executive Assistant and Customer Service Specialist at Extance.co, where she managed calendar management, customer support, and order processing for e-commerce operations. Evangeline has also supported lead generation and sales coordination at Internet Café Games and maintained accurate documentation for Pardons and Waivers of Canada. In addition, she provided bilingual support for financial service clients, demonstrating strong skills in CRM management and social media management to ensure efficient business processes and online engagement.
Experience
Executive Assistant | Customer Service Specialist
Extance.co · 2025 — PresentOffered administrative and operational support to executives and remote teams, ensuring the efficient functioning of daily operations. Oversaw calendars and schedules, organized meetings, and coordinated tasks for effective workflow management. Addressed customer inquiries and support requests, delivering timely and professional resolutions. Monitored e-commerce orders, processed refunds, and maintained precise order records. Managed returns and exchanges, collaborating with fulfillment teams for prompt issue resolution. Updated customers and support teams on order statuses and assisted in project coordination and administrative duties. Developed and scheduled social media content to foster consistent online engagement while maintaining orderly documentation and operational records.Sales Assistant
Internet Café Games · 2024 — 2025Contributed to sales operations by tracking leads, following up with customers, and facilitating communication. Provided timely support to clients, ensuring strong customer relationships were upheld. Organized sales data and internal documentation, enhancing team efficiency. Collaborated with team members to streamline sales processes and client interactions.Sales Team Member
Pardons and Waivers of Canada · 2022 — 2022Aided in sales outreach and managed client communications concerning service inquiries. Assisted in the preparation of documentation and administrative processes. Maintained precise records, providing necessary support to the sales team and exhibiting meticulous attention to detail when managing client information.Bilingual Virtual Team Member
Remote · 2022 — 2022Delivered bilingual assistance to clients seeking credit consolidation and financial support services. Engaged with both Spanish- and English-speaking clients to clarify service offerings and collect requisite information. Assisted in client intake, documentation gathering, and administrative processing related to credit support. Addressed client inquiries and maintained professionalism throughout the support process, ensuring accurate handling of client information and cooperation with team members for service processing.
Skills & Expertise
Education
- Bachelor of Science in Hospitality Management and TourismPalawan State University · — — 2014
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