Evangelyn B.

Evangelyn B. is a seasoned Customer Service Representative and Chat Support Specialist with over three years of experience in the U.S. telecommunications and Australian e-commerce sectors. Based in Cebu, Philippines, she excels in managing high-volume inquiries through chat, email, and phone, achieving impressive quality and productivity metrics. Her track record includes delivering solutions for billing issues, handling disputes, and performing basic technical troubleshooting for mobile devices and modems. Evangelyn's career highlights include her role as Associate IV, Customer Care at Continuum, where she supported a U.S.-based telecommunications account, resolving over 50 customer interactions daily while maintaining high QA scores. At ePerformax Contact Centers & BPO, she assisted eBay Australia customers with disputes and order-related issues, ensuring resolutions were within SLA timelines. With her expertise in billing support and proficiency in CRM tools like Jira Service Management and Salesforce, Evangelyn remains committed to providing empathetic and efficient service. Additionally, she holds a Diploma in Computer Programming and Servicing from Cebu Normal University.