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Evelyn M. — Junior Executive Assistant from Philippines

Evelyn M.

Junior Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Evelyn M. is a dedicated and detail-oriented Executive Assistant with a strong background in business operations encompassing customer service, scheduling, inventory management, and vendor coordination. She possesses a proven ability to manage multiple priorities and enhance operational efficiency, delivering high-standard customer experiences. Evelyn's expertise extends to managing email communications, preparing comprehensive reports, and maintaining digital records for seamless administrative procedures. Her skills in Microsoft Excel and Google Sheets complement her proficiency in managing social media engagements. A former Medical Billing Specialist, Evelyn efficiently handled insurance-related inquiries and safeguarded confidential patient information in accordance with HIPAA regulations. Her career at Teleperformance and Hinduja Global Solutions showcased her ability to meet productivity and performance metrics while supporting business growth through effective communication and problem-solving skills. Evelyn holds a Bachelor’s degree in Psychology and Medicine from Our Lady of Fatima University and is well-versed in CRMs like Hubspot and GoHighLevel, alongside various digital tools such as Canva and Adobe Express. She operates remotely with flexible availability across major global time zones.

Experience

  • Medical Billing Specialist

    HINDUJA GLOBAL SOLUTIONS · 2020 — 2023
    Assisted patients and healthcare providers with inquiries related to insurance. Verified eligibility and benefits while providing coverage information. Clarified medical claims and payment responsibilities to clients. Accurately documented customer interactions within company systems and resolved billing issues while ensuring high levels of customer satisfaction. Elevated complex claims and billing matters as necessary, and protected patient information in accordance with HIPAA regulations. Collaborated with internal teams to facilitate timely claim resolutions and handled a high volume of inbound and outbound customer communications. Maintained accurate documentation and updated customer records, addressing concerns promptly to achieve productivity and quality standards.
  • Customer Service Representative

    TELEPERFORMANCE · 2018 — 2019
    Managed customer interactions by accurately documenting inquiries and providing solutions. Investigated customer concerns and delivered timely resolutions, adhering to productivity, quality assurance, and performance metrics. Demonstrated effective communication and organizational capabilities.
  • Executive Assistant

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    Managed daily business operations, ensuring smooth workflows and prompt completion of administrative tasks. Coordinated calendars and scheduled appointments for clients, suppliers, and business partners. Handled business email communication and responded to customer inquiries while maintaining professionalism across various channels. Prepared reports, maintained digital records, and organized documentation accurately. Processed customer orders, invoices, and payments, ensuring precise financial record-keeping. Monitored inventory levels and collaborated with suppliers for timely product procurement. Fostered customer relationships by delivering responsive support and resolving issues efficiently. Developed and maintained spreadsheets and operational reports using Microsoft Excel and Google Sheets. Managed social media accounts, including content creation, post scheduling, and customer interaction. Conducted online vendor research and analyzed pricing to inform business decisions. Established organizational systems that enhanced workflow efficiency and minimized administrative errors. Handled confidential information with discretion.

Skills & Expertise

Education

  • Bachelor of Medicine
    Our Lady of Fatima University · 2018 — 2019
  • Bachelor of Science in Psychology
    Our Lady of Fatima University · 2013 — 2017

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