Evelyn D.

Conducted various administrative tasks such as maintaining staff and company records, coordinating vehicle renewals, and managing staff insurance records. Engaged in email and WhatsApp correspondence, handled general calls, and provided assistance to staff regarding product pricing and stock availability. Delivered front-line customer support by assisting walk-in clients and promptly responding to inquiries through different communication channels while preparing quotations as needed. Oversaw inventory management by tracking fast-moving stock and managing back orders to avoid shortages and delays. Organized import shipments by obtaining freight quotations, selecting forwarders, coordinating shipping details, and managing customs clearance via Dubai Trade (Mirsal II). Evaluated and logged inquiries, allocated tasks to sales coordinators for quotation preparation, and ensured accurate pricing and item listings. Approved all prepared quotations, reviewed logged LPOs, and ensured their processing and invoicing. Handled order acceptance, created invoices, and coordinated with store in-charge for critical instructions. Assisted sales personnel with pricing, logistics for ordering goods, and coordinating customer service delivery.

Managed incoming calls, provided customer service support, sent inquiries, created quotations, placed orders, and arranged deliveries.

Updated sales volume records, managed the acceptance of fuel and lubricant deliveries, conducted monthly inventory checks of lubricants and other merchandise, processed cash and cheque vouchers, sent statements of account to customers, and followed up on pending payments. Organized staff scheduling as needed.

Screened and logged PDC cheques collected, submitted reports on incoming and outgoing cheques to the finance head, and encoded as well as reviewed master files.