Evelyn H.
Mid-Level Membership Manager
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Evelyn C. is a seasoned professional specializing in membership and stakeholder engagement, with a strong track record in association management, corporate training, and customer relationship management. She has excelled as a Membership Manager at the Malaysia Semiconductor Industry Association, where she oversaw the entire membership lifecycle, enhanced operational efficiency through improved workflows, and strengthened stakeholder engagement. In her freelance role as a Corporate Trainer, Evelyn has designed and delivered impactful training programs covering communication, business writing, and customer service. Her earlier career includes roles at Compaq Computer Corporation Malaysia and Pentrac Consulting, where she honed her skills in project administration and public relations. Evelyn holds multiple certifications, including the esteemed Distinguished Toastmaster, evidencing her exceptional skills in public speaking and facilitation. Her dedication to professional excellence is recognized through awards such as the Pingat Jasa Masyarakat for community service.
Experience
Membership Manager
Malaysia Semiconductor Industry Association (MSIA) · 2024 — 2026Oversaw the entire membership lifecycle, handling applications, approvals, onboarding, renewals, and retention. Acted as the main contact for member inquiries via phone, email, and digital platforms. Ensured the accuracy of membership databases and generated reports and analytics to aid management in decision-making. Coordinated invoicing and renewal processes, collaborating with semiconductor industry stakeholders to enhance member engagement. Improved membership workflows and documentation to boost operational efficiency while providing responsive and professional member service.Corporate Trainer & Facilitator
Freelance · 2015 — PresentCreated and conducted corporate training programs covering Effective Communication, Business Writing, Time Management, Email Etiquette, Customer Service, and Presentation Skills. Delivered in-house training sessions for Skyechips Sdn Bhd and facilitated interactive workshops and coaching for NGOs. Assessed the effectiveness of programs through participant feedback and post-training evaluations.Project Administrator
Compaq Computer Corporation MalaysiaHandled tasks related to customer service, client support, and project coordination while managing documentation and meeting arrangements. Engaged in public relations and office administration duties as well as records management.Public Relations & Administration Executive
Pentrac Consulting Sdn BhdResponsible for public relations, executive administration, customer service, and documentation management. Coordinated project activities and supported office administration tasks.Assistant Public Relations Executive
Adorna Management Sdn BhdSupported public relations efforts and assisted in administrative tasks, focusing on documentation and client interactions.Secretary
MEI Project Engineers Sdn BhdPerformed secretarial duties, focusing on administrative tasks and records management.Chief Clerk
UNE Acceptance Sdn BhdManaged clerical responsibilities and ensured proper documentation and office administration.Clerk
National Union of the Teaching ProfessionHandled administrative tasks and supported client service operations.
Skills & Expertise
Education
- Private Secretary's CertificateLondon Chamber of Commerce & Industry (LCCI)
- Communication – Manuscript & TranscriptionLondon Chamber of Commerce & Industry (LCCI)
- Communication – Use of English (Third Level)London Chamber of Commerce & Industry (LCCI)
- Third Level TypewritingLondon Chamber of Commerce & Industry (LCCI)
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