Evelyn S.

Evelyn R. is a seasoned professional in the healthcare and customer service domains, with extensive experience in billing and quality assurance. Currently serving as an HMO Billing Team Lead at WellSky, part of Focusinc Group, she guides a team of twelve, ensuring smooth and accurate billing processes while overseeing adherence to company standards. Previously, Evelyn worked as a Quality Assurance Analyst for BCBS Florida and Bell Mobility, where she honed her skills in claims processing and quality monitoring through call listening sessions and QA talks. Her technical capability is complemented by proficiency in tools such as Citrix, EHR/EMR systems, and Microsoft Office. Evelyn is HIPAA certified, enabling her to excel in handling sensitive healthcare data. Her educational background includes a Bachelor of Science in Environmental Science from Mindanao State University. Throughout her career, she has demonstrated a strong ability to manage claims denial investigations and ensure coding accuracy in collaboration with the coding team.