Evelyn E.

Evelyn B. is a seasoned Contact Center Supervisor with more than 11 years of experience in the customer service industry, specializing in financial account support and team leadership. At Global Payments Processing Inc., she managed the daily operations of a contact center, ensuring high-quality delivery of customer service and support. Evelyn developed expertise in handling credit card transactions, billing disputes, and fraud concerns while maintaining customer confidentiality and procedural compliance. Her proficiency extends to managing team schedules, conducting performance evaluations, and implementing process improvements. Evelyn is adept at using Microsoft Office Suite and Google Workspace to enhance productivity, and she is skilled in problem-solving and escalation handling. Additionally, she has a strong foundation in virtual assistance and remote work, having demonstrated her ability to adapt to various work environments while maintaining high service standards. Evelyn holds degrees in education from the University of the Visayas and Bicol University.