Evelyne K.
Junior Business Desk Analyst
Open to offersNew to PlatformAbout
Evelyne K. is a detail-oriented Virtual Assistant and Customer Service Professional with over four years of experience supporting operational efficiency for businesses in the technology, media, and customer service sectors. Most recently, she has held roles such as Business Desk Analyst and Quality Assurance Analyst at Multichoice Kenya and Calltronix Kenya Limited, where she managed service desk requests, conducted audits, and provided data-driven process improvements. Evelyne’s expertise spans email management, data entry, administrative support, and report preparation, consistently ensuring timely issue resolution and accurate documentation. Her background also includes freelance transcription with Verbit and support roles in sales and marketing, showcasing her adaptability across diverse business domains. Evelyne holds a Bachelor of Arts in Psychology, Travel & Tourism from the University of Nairobi and is certified in Digital Customer Service.
Experience
Business Desk Analyst
Multichoice Kenya · 2024 — PresentOversee and document service desk requests, ensuring that user issues are resolved in a timely manner. Provide data-driven recommendations aimed at improving operational processes through analysis of challenges. Maintain comprehensive reports and documentations related to technical and operational cases while assisting users with software and hardware-related issues. Develop functional documentation to support internal teams.Quality Assurance Analyst
Calltronix Kenya Limited – Multichoice Kenya Project · 2023 — 2024Ensure compliance with company standards by monitoring service quality and conducting audits to identify gaps. Offer recommendations for process enhancements based on performance data analysis and prepare reports for management. Collaborate with teams to improve customer experiences and service delivery.Customer Service Representative / Back Office Support
Calltronix Kenya Limited – Multichoice Kenya Project · 2022 — 2023Address customer inquiries professionally through phone and email communication. Execute data entry and administrative support tasks while resolving customer issues and technical concerns efficiently. Maintain accurate customer records and generate relevant reports while conducting follow-ups to ensure customer satisfaction.Freelance Transcriptionist (Remote)
Verbit · 2021 — 2022Transcribe and edit audio recordings with precision, preparing reports formatted according to client specifications. Effectively manage multiple assignments, ensuring deadlines are met while reviewing and correcting transcripts to uphold quality and accuracy.Sales & Marketing Assistant
Sonaya Company – Nairobi · 2019 — 2019Engage potential customers to establish and maintain relationships, providing necessary product information and customer support. Utilize digital systems to keep detailed customer records and assist in research and data collection for business development.
Skills & Expertise
Education
- Bachelor of Arts – Psychology, Travel & TourismUniversity of Nairobi · 2018 — 2022
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