Everlyn A.
Mid-Level Customer Support Assistant
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About
Everlyn A. is an accomplished virtual assistant based in Quezon City, Manila, Philippines. With a diverse range of experience in various sectors, she specializes as a General Virtual Assistant, Executive Virtual Assistant, and Amazon Virtual Assistant. She combines her robust background in new product development with her virtual assistance roles to deliver top-notch support in areas such as customer support and marketing. Her career commenced as a New Product Development Specialist at Republic Biscuit Corporation (Rebisco), where she played a pivotal role in the creation and scaling of sugar confectionery products, coordinating with multiple departments including production planning and procurement. Additionally, Everlyn has been a Product Technologist at RDF Feed, Livestock & Foods Inc., managing daily production needs for processed meats. Holding a Bachelor of Science in Food Technology from Central Luzon State University, her technical skills are further enhanced by certifications in Advanced Microsoft Excel, PowerPoint, Basic Adobe Photoshop, and Canva, gained through Quickpro Training Academy. Everlyn continues to leverage her extensive experience to empower her clients, focusing on efficiency and value-driven outcomes.
Experience
New Product Development Specialist
Republic Biscuit Corporation · 2016 — 2025Created quality new sugar confectionery products based on product briefs, conducting feasibility studies, prototyping, and scaling production to meet launch dates. Developed and maintained standard operating procedures for product parameters and processes. Updated cost calculations as needed while coordinating with production planning, engineering, and procurement departments.Customer Support Assistant
APEC/ Frontyard Homes · 2023 — 2024Provided assistance to customers for inquiries, ensuring professional responses and support workflows. Developed knowledge base content for product endorsements, crafting engaging articles to attract potential clients.Research and Development Staff
SPI Corporation · 2013 — 2016Developed new sugar confectionery products guided by product briefs, focusing on prototyping and large-scale production to achieve targeted launch dates. Established and updated standard operating procedures for product processes. Worked collaboratively as a project leader with production planning, engineering, and procurement teams to secure machinery and raw materials.Product Technologist
Red Dragon Farm Feed Livestock & Foods Inc. · 2012 — 2013Assisted the production manager with daily production needs in the Value Added Production Department for processed meat. Managed routine tasks such as raw material inventory, process implementation, and parameters attainment. Engaged in production planning and formulation balancing while overseeing toll processing plants to fulfill production schedules.
Skills & Expertise
Education
- Bachelor of Science in Food TechnologyCentral Luzon State University · — — 2010
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