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Evita C. — Junior IT Helpdesk Specialist from United States

Evita C.

Junior IT Helpdesk Specialist

United States 6+ years
Open to offersNew to Platform
Languages
EnglishTagalogSpanish
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About

Evita Carmel S. J. is a seasoned Customer Service Representative and Technical Support Specialist with extensive experience in various industries including retail, telecommunications, and travel. From September 2017 to January 2020, she provided customer support for Macy’s and AT&T, assisting with inquiries related to online shopping, password resets, billing issues, and online streaming services. Her tenure from January 2020 to June 2022 as a Technical Support Representative for Google involved resolving technical issues for devices like Chromecast and Google Home Speakers. In her role as a Virtual Assistant for Expedia, she managed travel bookings and liaised with hotels to address booking concerns. Demonstrating versatility, Evita ventured into Cold Calling from May 2022 to March 2023, focusing on life insurance, health insurance, real estate, and mortgage protection. Currently, she serves as an IT Helpdesk specialist for Dunkin and Popeyes, providing solutions for POS systems and troubleshooting technical equipment. She utilizes a range of tools including GDS, Salesforce, Slack, and Microsoft Teams to enhance workflow and efficiency.

Experience

  • Cold Caller (Life, Health Insurance, Real Estate and Mortgage Protection)

    Company not specified · 2022 — 2023
    Conducted cold calls for Life Insurance, Health Insurance, Real Estate, and Mortgage Protection, while scheduling appointments for clients based in the United States.

  • POS Technical Support

    Dunkin · 2023 — Present
    Troubleshot POS systems, printers, and scanners, addressing issues related to menu boards, cash drawers, and sales or labor reports for managers.

  • Technical Support Representative (Voice and Non-voice Support)

    Google · 2020 — 2022
    Resolved technical issues related to Google products including Chromecast, Thermostat, Google Home Speakers, and Google Wi-Fi.

  • Virtual Assistant (Travel Account)

    Expedia · 2022 — 2022
    Managed customer bookings for flights, hotels, and car rentals, while coordinating with hotels to resolve issues prior to booking using tools such as GDS, Sabre, and Amadeus.

  • Customer Support Representative (Voice and Non-voice Support)

    AT&T · 2018 — 2020
    Addressed account login issues, conducted password resets, and explained phone and internet plans, along with billing inquiries.

  • Customer Support Representative (Voice and Non-voice Support)

    Macy’s · 2017 — 2018
    Provided assistance for customer inquiries regarding orders, including cancellations, tracking, and refunds.

  • IT Helpdesk for Popeyes

    Popeyes
    Provided IT helpdesk support by troubleshooting POS systems and related hardware, including menu boards and cash drawers, while assisting with login issues and missing reports.

Skills & Expertise

Training and EducationCanvaContent WriterCustomer SupportSalesCustomer Service RepresentativeTechnical Support SpecialistTraining Material DeveloperReal Estate Cold Caller

Education

  • Bachelor of Science in Hospitality Management
    Institution not specified · 2015 — 2027