Ezra J.
Mid-Level AI Visibility Specialist
Open to offersNew to PlatformAbout
Ezra J. is a seasoned remote professional with over four years of experience spanning Executive Partnership, AI-powered business development, customer experience operations, and legal practice. As an Athena-trained Executive Partner, he excels in delivering executive support through inbox and calendar mastery, strategic research, and project management with precision and confidentiality. Ezra's expertise extends to AI visibility solutions with Iozera.ai, where he drives B2B outreach campaigns for SMEs, particularly in dental practices and medspas. He is proficient in Google Workspace, CRM platforms, and modern AI tools, bringing both strategic thinking and frontline execution to his roles. His experience includes roles as a Customer Support Specialist at American Airlines, where he achieved a 92% CSAT score, and as a Freelance Virtual Executive Assistant at MindBody, providing comprehensive remote administrative support. Additionally, Ezra has a legal background with a Bachelor of Laws and has engaged in entrepreneurial ventures as the founder of One2Five Farms. He is available for remote roles across multiple time zones, speaking English and Swahili fluently.
Why hire me
I bring hands on experience building community trust across grassroots and digital spaces. I organized a Youth Conversational Forum in Busia County, connecting university students with real opportunities, and managed social media strategy for a Kenyan MP, learning to communicate authentically with diverse audiences. Co-founding Authenpics Photography taught me to build a brand from scratch through consistency and adaptation. My legal training (LLB, Mount Kenya University) sharpened my structured thinking, applied while building an AI visibility consulting practice for dental, medspa, and law firm clients. Years in customer service at American Airlines and Shutterfly taught me to represent organizations with care. As a remote Virtual Executive Assistant, I manage priorities independently and deliver consistent results.
Experience
Executive Partner
Athena · 2026 — PresentProvide executive support to senior leaders while managing complex calendars and stakeholder communications with precision.Freelance Virtual Executive Assistant
MindBody · 2026 — PresentProvide administrative support remotely through calendar management, scheduling, communication handling, and document preparation.Junior Outreach Agent / AI Visibility Specialist
Iozera.ai · 2025 — PresentConduct B2B outreach to SMEs, focusing on the introduction of Upserv.ai's AI visibility tools to enhance local search performance.Customer Support Specialist (QA | RTA | Team Lead | Manager)
American Airlines via CCI Kenya · 2025 — 2025Progress through various roles in a high-volume customer service environment, ensuring compliance with service level agreements and quality standards.Customer Support Representative
Shutterfly via CCI Kenya · 2025 — 2025Deliver omnichannel customer support by addressing order inquiries and account issues while ensuring data accuracy.Travel & Sales Support Agent
Dream Port · 2025 — 2025Assist with travel bookings, including upselling travel packages and building itineraries under tight deadlines.Live Chat & Customer Support Agent
Grubhub · 2022 — 2024Engage in real-time support for customers and drivers while resolving issues related to orders and accounts over a three-year period.Customer Experience Representative
Little Scissors · 2021 — 2022Handle customer inquiries, schedule appointments, and manage complaints within a service-oriented environment.Creative Director & Videographer
Authenpics Photography · 2021 — PresentLead projects in photography and videography, managing workflows from planning to post-production for various clients.
Skills & Expertise
Education
- Bachelor of LawsMount Kenya University · — — 2020
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