faith M.
Mid-Level Customer Service Representative
Actively lookingNew to PlatformAbout
Faith M. is an experienced customer service professional with a background in digital services, betting platforms, food manufacturing, and pharmaceuticals across organizations such as PT. Nextotp Digital Indonesia, Bangbet, Mombasa Millers, and Metro Pharmaceutical Ltd. As a Remote Customer Service Representative at PT. Nextotp Digital Indonesia, she handled client inquiries through multiple channels, provided technical support, and utilized CRM systems for feedback and interaction tracking. At Bangbet, she managed high-volume inquiries, guided users on platform features, promoted bonuses, and maintained records for ongoing customer engagement. At Mombasa Millers, she focused on telesales, client follow-ups, and business growth tracking, while supporting marketing and sales operations at Metro Pharmaceutical Ltd. Faith is fluent in English and Kiswahili and demonstrates strengths in problem-solving, upselling, and market analysis.
Experience
Remote Customer Service Representative
PT. Nextotp Digital Indonesia · 2025 — 2026Handled customer inquiries across phone, email, and chat support channels, tracking all interactions within CRM systems. Coordinated with the sales team to resolve client issues, shared product information, and delivered technical support for hardware and software troubleshooting. Addressed complex complaints with internal departments and followed up to confirm resolution. Stayed current with industry trends and company offerings, generated monthly sales reports, and identified opportunities to upsell items or services while maintaining accurate customer records.Customer Care Service Agent
Bangbet · 2023 — 2025Responded to a high volume of customer inquiries via phone, live chat, and email, ensuring response times met established SLAs. Guided users through platform features, account setup, and payment processes, in addition to educating clients on responsible betting. Promoted bonuses, managed engagement and retention, and kept detailed records in the CRM system to support follow-up and case resolution.Telesales Representative
Mombasa Millers · 2021 — 2023Reached out to clients to introduce products, process orders, and deliver post-purchase support. Tracked stock levels, reported shortages, and engaged with supply teams to coordinate inventory replenishment. Monitored business growth opportunities by identifying supermarket expansions and closures.Customer Care & Sales Support
Metro Pharmaceutical Ltd · 2019 — 2021Oversaw in-store product displays and collaborated on promotional campaigns to drive sales. Placed outbound calls to market products, handled order processing, and gathered market intelligence. Supported marketing teams in executing targeted product launches.
Skills & Expertise
Education
- Certificate in Business Management & AdministrationZetech University · — — 2016
- Certificate in International Computer Driving LicenseNairobi Institute of Business Studies · — — 2014
- High School CertificateKambui Girls High School · — — 2013
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