Faith G.
Mid-Level Property Management Specialist
Open to offersNew to PlatformAbout
Faith Anne G. is a versatile professional with a strong background in customer service and property management. She holds a BS in Computer Science from Nueva Ecija Science and Technology, equipping her with foundational technical skills. Throughout her career, she has excelled in various roles, demonstrating expertise in customer service, lease administration, and conflict resolution. At Standout Stays LLC, she worked as a Short Term Rental Admin, where she managed guest relations and ensured operational efficiency by coordinating with housekeeping and maintenance teams. As an Assistant Property Manager at KOST Management LLC, she oversaw property operations, including rent collection and tenant communications. With past experience as a Team Leader for T-Mobile at IQOR and roles in healthcare and telecommunications, Faith Anne consistently delivers high-quality service and maintains compliance across industry regulations. She is adept at using CRM software and property management systems like AppFolio to streamline workflows and enhance customer satisfaction.
Experience
Short Term Rental Admin - Luxury Properties (Concierge)
Standout Stays LLC · 2025 — 2026Managed guest communications via phone, email, messaging platforms, and booking channels to ensure high customer satisfaction. Coordinated check-ins and check-outs for guests, providing a seamless experience. Delivered property information and local recommendations to guests throughout their stay. Addressed guest requests and complaints, including emergency situations, professionally. Oversaw booking calendars and reservation systems for accuracy and occupancy. Collaborated with housekeeping, maintenance teams, and vendors to ensure properties were ready for guests. Conducted property inspections before and after guest stays to maintain quality standards. Responded to guest reviews, implementing improvements based on feedback. Managed inventory levels and reported maintenance issues as necessary. Ensured adherence to policies, safety procedures, and local regulations related to short-term rentals. Utilized Guesty, OwnerRez, PriceLabs, AirDNA, ClickUp, Airbnb, and Vrbo for managing reservations and operational workflows.Assistant Property Manager
KOST Management LLC · 2023 — 2025Oversaw daily property operations, including lease administration and communication with tenants. Addressed maintenance requests efficiently and coordinated vendor services for necessary repairs. Assisted with lease renewals, property inspections, and showings. Managed rent collections and maintained detailed records while following up on overdue payments. Ensured compliance with property management regulations and provided high-quality service.Team Leader (T-Mobile)
IQOR · 2021 — 2023Directed daily operations of the team, ensuring adherence to KPIs, SLAs, and company benchmarks. Provided training and coaching to team members to enhance performance and service delivery. Managed escalated customer issues utilizing advanced problem-solving techniques. Oversaw scheduling and coverage for the team to maximize productivity. Analyzed performance metrics and executed corrective action plans as necessary.Healthcare Representative
Sykes Asia · 2019 — 2021Managed inbound calls related to medical benefits, claims, authorizations, and eligibility. Provided accurate information while demonstrating strong communication and empathy. Resolved customer issues effectively with one-call resolution strategies, consistently meeting performance targets.Service Delivery Manager (AT&T B2B)
Alorica · 2016 — 2019Managed orders for new landline installations and coordinated with technical teams for scheduling. Oversaw multiple client accounts, ensuring accurate and timely service delivery. Maintained records of installation timelines and updated client account statuses, acting as a liaison between clients and technical teams to ensure satisfaction.Technical Support / Billing Agent
Teleperformance · 2013 — 2016Supported customers with billing inquiries, payments, and troubleshooting for cable box issues. Processed product upgrades and managed service changes. Identified upselling and cross-selling opportunities based on customer needs. Scheduled technician visits and resolved service disruptions efficiently.
Skills & Expertise
Education
- BS. Computer ScienceNueva Ecija Science and Technology
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