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Faith M. — Mid-Level Sales and Client Management Specialist from Philippines

Faith M.

Mid-Level Sales and Client Management Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

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Experience

  • Corporate Representative Specialist

    TalentPop Inc | Sweet E's Bakeshop · 2025 — 2026
    Acted as the main point of contact for corporate clients by managing inquiries, customized orders, and account management. Coordinated various branded dessert items while fostering relationships with corporate partners and event planners. Prepared quotations and order confirmations, ensuring strong communication through email and CRM systems, and collaborated with production and delivery teams to guarantee accurate order execution and timely delivery.

  • Sales Team Leader

    VXI Global Services · 2021 — 2023
    Conducted regular team meetings to provide performance reviews aligned with monthly KPIs. Monitored team performance by analyzing data to identify trends and areas for improvement. Sought out opportunities to streamline processes and enhance efficiency while maintaining team motivation through rewards for high achievers.

  • Sales Associate

    VXI Global Services · 2021 — 2021
    Handled customer inquiries regarding bills and accounts while promoting additional products such as TV and mobile service bundles. Built and nurtured customer relationships by providing tailored solutions to meet their individual needs.

  • General Virtual Assistant

    Wired to Profit
    Engaged in team management while utilizing various tools for client acquisition and targeted lead generation. Provided guidance to new agents during onboarding as a corporate trainer in sales development by creating customized learning modules. Managed social media accounts to ensure consistent engagement and established connections with prospects through email, phone, and Google Meet. Involved in project research for new product launches, developing strategic insights and performing data transcription to enhance attention to detail.

  • Customer Service Technical Support Representative

    TeleTec
    Delivered prompt responses to customer inquiries regarding mobile services and ensured satisfaction through first-call resolution. Conducted proactive follow-ups within the first 14 days of service initiation to address potential issues while managing escalated concerns effectively.

  • Customer Service Technical Support Representative

    Transcom Worldwide Inc
    Addressed customer inquiries related to mobile services and home internet with efficiency. Focused on delivering timely solutions and striving for first-call resolution. Conducted follow-ups within the initial 14 days of activation to ensure customer satisfaction and resolve any emerging issues.

  • Billing Expert

    Sing Capital
    Responsible for reaching out to leads who had not previously expressed interest in the products. Engaged potential customers by providing overviews of products and arranging meetings with relationship managers.

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