Faiz A.
Mid-Level Sales & Customer Support Specialist
Open to offersNew to PlatformAbout
Faiz A. is a Sales & Customer Support Specialist based in Pattaya, Thailand, with a proven track record in client acquisition and lead generation across diverse industries including travel consultancy, study abroad advisory, real estate, and agriculture trade. He efficiently manages the client journey from initial contact through consultative selling, onboarding, and customer relationship management. Equipped with strong skills in CRM & Sales Pipeline Management, Google Workspace & MS Office, and adeptness in using platforms like Zoom and Slack, Faiz supports international clients via email, WhatsApp, live chat, and phone. His recent roles include generating leads and managing client relations in sectors such as real estate and agricultural commodities, where he negotiated trade agreements and ensured client satisfaction through proactive service. Faiz holds qualifications in pre-medical studies and agriculture-related training from Pakistan, and he offers professional working proficiency in English, with native fluency in Urdu and Punjabi.
Experience
Travel & Visa Sales & Customer Support Executive
Company not specified · 2025 — 2026Generated and qualified leads for travel and visa services through outbound outreach, referrals, and digital channels. Conducted client consultations to assess travel needs, presenting tailored solutions to convert enquiries into paying clients. Guided clients in application processes for multiple countries, managing documentation and embassy coordination. Delivered customer support via WhatsApp, email, and phone, addressing issues and ensuring client satisfaction. Tracked interactions and pipeline progress using CRM systems for effective follow-ups. Maintained client retention through proactive communication and personalized service.Study Abroad Sales & Student Support Consultant
Company not specified · 2023 — 2026Acquired prospective students through targeted outreach and community engagement, converting them into enrolled clients for study abroad programs. Managed consultations to assess profiles, advising on suitable universities and programs in various countries. Handled student onboarding and visa applications, including documentation and embassy coordination. Offered ongoing support throughout the application journey, ensuring a smooth experience. Built a referral network and upsold additional consultancy services as needed.Real Estate Sales & Client Relations Executive
Company not specified · 2026 — 2026Prospected potential buyers and investors for residential and commercial properties in Thailand, focusing on international clients and high-net-worth individuals. Conducted needs assessments to present property listings with comprehensive information on pricing and legal procedures. Generated leads through social media and online platforms, maintaining an active sales pipeline while managing client communications and coordinating property viewings.Sales Agent — Agriculture & Commodity Trade
Company not specified · 2023 — 2025Identified and acquired buyers and partners for agricultural commodities, including premium rice. Engaged in B2B sales negotiations and closed trade agreements, managing the full sales cycle from lead generation to delivery. Coordinated with logistics for documentation and maintained strong client relationships through professional communication and follow-up.
Skills & Expertise
Education
- FSc – Pre-MedicalPakistan
- Agriculture-Related Training / DiplomaPakistan
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