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Faizah L. — Senior Medical Administrative Virtual Assistant from Philippines

Faizah L.

Senior Medical Administrative Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishArabicTagalog
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About

Faizah S. is a seasoned Virtual Assistant and Medical Administrative Assistant with over a decade of experience across healthcare, recruitment, telecommunications, and business administration sectors. Based in General Santos City, Philippines, Faizah has supported clinics, emergency rooms, and medical offices with EMR/EHR management, medical billing support, and confidential record handling. Her background includes managing appointment scheduling, supporting HR teams with onboarding and credentialing, and processing orders through platforms like Shopify for healthcare and genetics firms. Faizah’s proficiency with HIPAA compliance, process documentation, and remote operations has contributed to improved communication turnaround, accuracy in HR record-keeping, and timely customer service support. She is adept at utilizing tools such as Practice Fusion, Oracle Lab, and Google Workspace to streamline virtual assistance and medical office workflows.

Experience

  • Client Care / Customer Service Representative

    The DNA Company · 2022 — 2022
    Managed a high volume of email and phone inquiries to minimize response delays and address unresolved tickets. Prioritized client concerns, identifying cases that needed escalation. Processed orders and refunds through Shopify accurately and coordinated with 3PL partners to address returns and delivery issues. Addressed patients' lab-related inquiries via live chat, offering timely updates and professional resolutions. Conducted daily follow-ups to enhance customer satisfaction and order resolution.

  • Recruitment Specialist / Cold Caller

    Greentech Resources Worldwide · 2022 — 2022
    Sourced and qualified new candidates and leads using various platforms on a daily basis. Oversaw appointment setting, follow-ups, and the tracking of leads within the CRM. Processed onboarding documentation for new hires and submitted precise end-of-day activity and performance reports.

  • HR / Administrative Virtual Assistant

    AG Urgent Care · 2021 — 2022
    Handled the credentialing and onboarding processes for new healthcare staff while ensuring complete and compliant employee files in accordance with HR policies. Monitored leave requests, performance reviews, and documentation deadlines, and provided administrative support to the clinic management on a daily basis.

  • Medical Virtual Assistant

    Life Savers Emergency Room · 2021 — 2021
    Updated patient demographics, billing, and insurance information within EMR systems. Responded to lab-related inquiries from patients through live chat, providing timely updates and professional resolutions. Assisted with front-desk operations, appointment scheduling, and handling patient inquiries. Maintained confidentiality while managing sensitive medical information and supported inventory tracking and administrative documentation.

  • Administrative Assistant (Healthcare)

    Bahra PHC-WR – King Abdulaziz Medical City · 2006 — 2017
    Provided comprehensive administrative and medical office support to physicians and management. Prepared medical reports, correspondence, schedules, minutes, and other official documents. Managed HR tasks, including onboarding, attendance audits, leave processing, and payroll support. Coordinated with different internal and external departments using Oracle and ECTS systems while handling patients' lab-related inquiries through live chat.

  • Customer Service Assistant

    Globe Telecom · 2004 — 2005
    Assisted customers with their service inquiries and provided product information. Carried out clerical and administrative support tasks while ensuring accurate documentation and management of customer records.

  • MBook Editor / Proofreader

    Information Analyst Corporation · 2002 — 2003
    Edited and encoded medical terminology and reference data, responded to phone inquiries, and upheld documentation accuracy while adhering to strict medical data protection standards.

  • Computer Operator / Data Encoder

    Equitable Computer Services · 2001 — 2002
    Encoded and verified financial and sales data, while organizing and filing confidential business documents.

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