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Falguera — Junior Customer Support Specialist from Philippines

Falguera

Junior Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kiarah A. is an accomplished professional with extensive experience in customer service and education support. At Conduent Company in Manila, Pasay City, from April 2024 to March 2026, she excelled as a Customer Care Support specialist, efficiently managing inquiries and ensuring customer satisfaction while maintaining professionalism under pressure. Her role at Alorica further honed her skills as a Customer Service Representative, where she provided clear communication and solution-oriented support from October 2023 to January 2024. Additionally, at Kumon Learning Center, she served as an Assistant Teacher, enhancing academic development and liaising with both staff and parents to facilitate smooth operations. Beyond these roles, Kiarah adeptly manages social media platforms, showcasing her talent in Social Media Management through content scheduling and analytics. Her ability to perform under pressure, combined with strong organizational skills, underlines her capacity to thrive in dynamic environments. Fluent in English and Filipino, Kiarah is equipped with a broad range of skills, including photo editing and cross-cultural adaptability.

Experience

  • Customer Care Support

    Conduent Company · 2024 — 2026
    Handled customer inquiries and provided effective solutions while maintaining professionalism under pressure to ensure client satisfaction.
  • Customer Service Representative

    Alorica · 2023 — 2024
    Assisted customers with account-related concerns and delivered clear communication and problem-solving support.
  • Assistant Teacher

    Kumon Learning Center · 2022 — 2023
    Supported students in their academic learning and development, coordinating with parents and staff to ensure smooth operations.
  • Online Retail Store Manager

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    Managed and operated an online retail store through social media platforms, overseeing product listings, customer engagement, order fulfillment, and promotional campaigns.

Skills & Expertise

Education

  • Secondary
    San Miguel National High School · 2013 — 2014
  • Primary
    San Miguel North Central School · 2009 — 2010

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