Farhan S.
Mid-Level Affiliate Manager
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Farhan S. is a seasoned professional in the fintech and business development sectors, having built a robust career through roles such as an IB Manager and Affiliate Manager. His work at Call Solutions in St. Petersburg involved managing key IB relationships, completing MT4/MT5 setups, and ensuring compliance with regulatory standards to drive client acquisition. Farhan spearheaded resolutions for complex trade disputes, leveraging his skills in Python and SQL for data-driven decision-making. During his tenure as a Senior Technical Support Specialist, he maintained high CSAT scores while improving support resolution times and coaching new team members. His affiliate management role at 1XBet Partners in Cyprus centered around network growth through strategic acquisition and conversion campaigns, using CRM platforms like Zendesk. Farhan holds a Master of Science in Finance from HSE University and a Bachelor’s in Business Administration from Bangalore University, further enhancing his analytical capabilities and expertise in key account management.
Experience
IB Manager | Business Development Manager
Call Solutions. · 2024 — 2025Oversaw IB relationships, handled onboarding, and managed MT4/MT5 setups while distributing marketing materials to boost client acquisition. Addressed urgent deposit, withdrawal, and MT4/MT5 trade disputes through effective coordination with Payments and Dealing desks. Monitored daily lot volumes and audited commission structures to guarantee precise payouts and pinpoint partner growth opportunities. Ensured regulatory compliance by monitoring partner activities and identifying AML risks and harmful trading patterns.SENIOR TECHNICAL SUPPORT SPECIALIST
Call Solutions. · 2023 — 2024Provided high-volume fintech support through tickets and live chat, maintaining CSAT above 95%, SLA between 98–100%, and QA scores at 97–100%. Served as a resource for sensitive and complex cases while mentoring new staff, which improved training efficiency and overall team performance during challenging situations. Facilitated communication between departments by sharing client feedback with Marketing and delivering detailed bug reports to Engineering for timely technical issue resolution. Assisted a diverse global user base across LATAM, Asia, and Africa, tailoring communication and troubleshooting strategies to fit regional requirements.AFFILIATE MANAGER
1XBet Partners. · 2022 — 2023Expanded the affiliate network by creating targeted acquisition strategies and introducing new promotional ideas, successfully onboarding additional partners. Acted as the primary contact for a varied group of streamers, affiliates, and providers, emphasizing long-term relationship development and aiding their growth. Worked closely with top-tier accounts to design customized marketing campaigns that increased real conversions and enhanced performance. Regularly generated easily interpretable reports to assess departmental success and identify areas for improvement.INCIDENT RESOLUTION MANAGER
Emerging Travel Group. · 2021 — 2022Managed escalated cases for high-value clients, achieving quick resolutions for 89% of critical issues to safeguard at-risk accounts. Utilized an internal CRM to decrease average resolution times by 15%. Recognized with a performance award for providing exceptional support that significantly enhanced overall client satisfaction scores.
Skills & Expertise
Education
- Master of Science in FinanceHSE University · — — 2022
- Bachelor of Business Administration Specialisation Marketing and FinanceBangalore University · — — 2019
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