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Fasith A. — Mid-Level Customer Service Specialist from Sri Lanka

Fasith A.

Mid-Level Customer Service Specialist

Sri Lanka No experience yet
Open to offersNew to Platform
Languages
EnglishTamilSinhala
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About

Fasith A. is a seasoned Customer Service and Administrative Executive based in Colombo, Sri Lanka, with a proven history of delivering exceptional service and operational excellence across multiple industries. From 2017 to 2023, he excelled as a Customer Service Specialist at Sun Finance Group, where he provided unparalleled customer service and financial assistance while ensuring accuracy and compliance. Prior, as a Team Leader at Dialog Axiata PLC from 2013 to 2016, Fasith led a team of over 30 employees, surpassing performance targets in the telecommunications sector. With experience as a Coordinator and Storekeeper at Frostaire Industries PLC, he effectively managed inventory and store operations, implementing efficient storage solutions that enhanced workflow efficiency. Fasith is fluent in English, Tamil, and Sinhala and possesses valuable skills in Project Management, Public Relations, and Technical Proficiency. His robust skill set and dedication to customer satisfaction make him a valued asset in any organization.

Experience

  • Sales & Admin Manager

    Frostaire Industries Pvt Ltd · 2023 — 2024
    Facilitated sales and administrative functions within the organization.

  • Customer Service Specialist

    Sun Finance Group · 2017 — 2023
    Delivered exceptional customer service and financial assistance, ensuring accuracy and compliance. Collaborated with teams to enhance operational efficiency and maintain detailed records. Stayed updated on industry trends and company updates to better serve clients.

  • Team Leader

    Dialog Axiata PLC · 2013 — 2016
    Led a team of over 30 employees in the telecommunications industry, achieving and exceeding performance targets. Provided mentorship and coaching to team members, resulting in improved productivity and customer satisfaction ratings. Implemented strategies to optimize workflow efficiency and resolve customer escalations, contributing to overall operational success.

  • Coordinator | Store Keeper

    Frostaire Industries PLC
    Coordinated inventory management and store operations for Frostaire AC and Home Appliances, ensuring accurate stock levels and timely replenishment. Executed efficient storage solutions and organized inventory layout, streamlining access to products and enhancing workflow efficiency. Conducted regular audits to maintain inventory accuracy, identify discrepancies, and implement corrective measures to minimize losses.

  • Sales & Marketing Manager

    Gallery Five
    Managed sales and marketing initiatives for the company.

Skills & Expertise

Call CenterTelemarketingCustomer ServiceCalendar ManagementProject ManagementAccountantCustomer Service and Admin Support

Education

  • GCE Ordinary Level Examination
    TB JAYAH ZAHIR A COLLEGE · — — 2011

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