Fatima Z.

Fatima Z. is a highly experienced ServiceNow Developer based in Dallas, Texas, with over a decade of expertise in implementing enterprise solutions across various ServiceNow modules including ITSM, ITAM, ITOM, CMDB, HRSD, CSM, and SPM. She holds certifications as a Certified ServiceNow System Administrator and Application Developer. Her work with WNK Associates Inc., Oscar Technologies, and Walmart has seen her lead complex ServiceNow projects, focusing on designing comprehensive IT solutions such as ITOM Discovery and Service Mapping to enhance CMDB accuracy and improve service visibility. Fatima has demonstrated proficiency in developing custom Business Rules, Client Scripts, and UI Actions, facilitating seamless integration of systems via REST/SOAP APIs, and implementing automated workflows using Flow Designer. Her role extends to mentoring team members, ensuring alignment with best practices, and managing ServiceNow instances through upgrades and patching while maintaining security standards.