FATIMA J.
Mid-Level Operations and Executive Support Specialist
Open to offersNew to PlatformAbout
Fatima J. V. is a seasoned Executive Support & Operations Specialist with over 4 years of professional experience in various domains including customer service, travel coordination, and case management. She has honed her expertise in handling high-volume client communications and managing precise documentation while supporting dynamic operations. Fatima has shown proficiency in training incoming team members and addressing complex client concerns with dedicated remote administrative support. Working at Cloudstaff as a Hearings Assistant, she is responsible for managing disability hearing documentation, coordinating with clients, medical providers, and ensuring accurate case preparation. During her tenure as a Travel Specialist at Coforge BPS, she excelled in high-volume international travel bookings and effectively resolved urgent travel issues. Her technical skills span Google Workspace, Microsoft 365, and professional VOIP systems, while she utilizes AI tools for enhanced productivity. Fatima holds a Bachelor's degree in Human Resource Management and Development from Villaflores College and is adept at delivering quality support in a remote work environment from Muntinlupa City, Philippines.
Experience
Hearings Assistant
Cloudstaff · 2025 — PresentManaged documentation and case records for disability hearings for multiple clients, ensuring high accuracy in data entry and organization. Engaged in daily communication with clients, medical providers, and hearing offices to collect necessary case information and coordinate hearing requirements. Followed established workflows and procedures for case preparation, providing timely support. Assisted clients with concerns, clearly explained next steps, and helped resolve issues professionally.Travel Specialist
Coforge BPS · 2023 — 2025Handled international travel bookings, including flights, accommodations, car rentals, and group tours, while providing support to multiple clients through phone and email. Addressed urgent travel issues such as cancellations and itinerary changes to ensure client satisfaction in high-pressure environments. Marketed and sold travel packages and service upgrades, consistently achieving account targets. Provided training and guidance to new hires during their transition to production, addressing process inquiries and reinforcing standard operating procedures. Managed a large volume of communications through softphone and coordinated with internal teams using MS Teams and Outlook.Reservation Agent
Tanjay Outsourcing Technology Inc. · 2022 — 2023Managed inbound hotel reservations for individual and group guests, ensuring complete accuracy in data entry and confirmations. Utilized hotel booking systems for processing reservations, payments, and updating room availability with precision. Efficiently resolved guest inquiries and booking disputes, maintaining high satisfaction and loyalty. Participated in training new team members on booking systems and guest service standards to facilitate effective onboarding.
Skills & Expertise
Education
- Bachelor Of Science in Human Resource Management and DevelopmentVillaflores College · — — 2022