Fatima T.
Mid-Level Hotel Operations Manager
Open to offersNew to PlatformAbout
Fatima T. is a distinguished Assistant Hotel Manager and hospitality operations leader based in Chester, UK, with a specialized focus on luxury guest experiences. Fluent in Italian, Arabic, and English, with moderate proficiency in French and Spanish, she brings a multicultural edge to her role. At The Hotel Chester, she oversees daily hotel operations, supporting business performance through Hotel Operations, guest relations, and comprehensive cross-departmental support. Her experience as a Guest Relations Manager and Night Manager at The Chester Grosvenor adds depth, where she excelled in personalized VIP services and overnight luxury hospitality management. With expertise in team leadership, Staff Rotas, payroll administration, and Conflict Resolution, Fatima consistently delivers exceptional service in high-pressure environments, contributing to guest satisfaction and business success.
Experience
Assistant Manager
The Hotel Chester · 2026 — PresentOversee daily hotel operations while contributing to overall business performance. Prepare staff rotas and assist in payroll and wage administration. Manage staffing issues, operational processes, and service standards. Facilitate communication across teams and support all hotel departments. Attained training in various functions to provide comprehensive support.Guest Relations Manager / Night Manager
The Chester Grosvenor · 2024 — 2026Directed overnight operations within a luxury 5-star establishment. Served as the main decision-maker during emergencies and operational incidents. Created personalized experiences for VIP and high-profile guests. Offered training and mentorship to reception and front office staff. Managed audits, compliance, and guest satisfaction benchmarks.Hostess
La Brasserie, The Chester Grosvenor · 2023 — 2023Handled reservations, monitored guest flow, and provided first-class guest experiences.Receptionist
Radisson Blu Manchester Airport · 2022 — 2023Managed front office operations and addressed guest concerns with professionalism.Flight Attendant
Ryanair UK · 2021 — 2022Ensured passenger safety while delivering exceptional customer service in a fast-paced environment.
Skills & Expertise
Education
- High School Diploma in Social Health ServicesEttore San Felice High School
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