Fauzia R.
Mid-Level IT Support Specialist
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About
Fauzia R. is an IT professional based in Indonesia with hands-on experience across healthcare, energy, and digital marketing industries. As IT Support at PT. Haleyora Powerindo, Fauzia handled technical troubleshooting, system maintenance, and interdepartmental business analysis to streamline IT operations from 2019 to 2023. In the medical device sector at PT. Saba Indomedika, he ensured seamless integration of devices with hospital systems, conducted technical training for staff, and designed system architecture. Through roles in IT infrastructure management at PT. Teras Sekawan Bersama, he maintained data security, managed server environments, and enabled system interoperability in healthcare settings. Additionally, Fauzia freelanced as a digital marketer and SEO content writer, boosting brand awareness and user engagement. His technical proficiency spans network administration, database management, Linux/Unix and Windows Server, and programming languages such as Java, .NET, and PHP.
Experience
IT Support Medical Device
PT. Saba Indomedika · 2024 — 2025Analyzed and resolved technical issues related to software and hardware in medical devices. Managed data bridging between HCLAB devices and HIS while ensuring compatibility and communication. Provided technical assistance to medical staff and users concerning the operation and maintenance of IT medical devices.Freelance Digital Marketing
Freelancer · 2023 — 2025Developed and implemented digital marketing strategies that aligned with client objectives. Planned campaigns, selected digital channels, and defined audience targets. Managed social media campaigns, including content creation and performance measurement.Freelance Content Writer
PRchitects · 2021 — 2024Created content using SEO strategies to enhance organic traffic to the company's website, positively impacting brand awareness. Collaborated across departments to produce content supporting marketing campaigns and overall company goals.IT Support
PT. Haleyora Powerindo · 2019 — 2023Oversaw the smooth operation of computer systems, troubleshooting technical issues, and performing software installations and hardware maintenance. Provided user training on software and hardware use while engaging in IT Business Analysis and Systems Analysis by collaborating with various departments to align technological needs with business objectives.IT Infrastructure
PT. PLN Indonesia Power · 2018 — 2018Contributed data analysis that supported better decision-making within the company during an internship as a System Administrator, ensuring timely access to relevant information across various departments.IT Infrastructure
PT. Teras Sekawan BersamaManaged and maintained servers, networks, storage, and hardware that support the LIS. Ensured the integration of the LIS with hospital systems such as Electronic Medical Records (EMR), billing, and radiology. Protected patient data through encryption and access control while adhering to healthcare regulations. Implemented solutions for high availability of the LIS, including backup solutions and disaster recovery. Delivered technical support to laboratory staff and medical personnel.
Skills & Expertise
Education
- Bachelor of Information SystemNusa Putra University · 2020 — 2024
- High School Diploma in Computer and Network EngineeringSmk Al-Fajar Palabuhanratu · 2016 — 2019
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