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Favila C. — Mid-Level Customer Service Specialist from Philippines

Favila C.

Mid-Level Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Clouie A. is an experienced customer service professional with a solid track record at IBEX Global Solutions, where he served as a Customer Service Representative, demonstrating proficiency in both driver support and customer care for Amazon logistics. During his tenure, he was recognized for "Outstanding Performance" and effectively maximized incentives through consistent high scores. His ability to handle escalations and conduct quality audits as a Quality Analyst underscores his analytical capacities. At VXI Global Holdings B.V., Clouie excelled as an Account Associate, managing sales and billing inquiries and providing floor support for new hires. With a strong foundation in digital tools, he is proficient in MS Excel, Photoshop, and Canva, enhancing his capabilities in visual arts and graphic design. Currently pursuing a Bachelor of Arts in History at the Polytechnic University of the Philippines, he combines his educational insights with practical experience. His role at The VA Hub further showcases his versatility in virtual assistance, graphic design, and administrative management.

Experience

  • Customer Service Representative

    IBEX GLOBAL SOLUTIONS (Amazon) · 2022 — 2023
    Assisted drivers with directions and troubleshooting for the delivery app while providing exceptional service to customers facing order and payment issues. Managed order tracking and subscription modifications.
  • Quality Analyst

    IBEX GLOBAL SOLUTIONS (Amazon) · 2023 — 2023
    Conducted quality audits to verify alignment with client standards and managed escalations along with weekly reports. Provided Q.A training for new hires on the Zero Tolerance Policy and coordinated Global calibrations.
  • Virtual Assistant

    The VA Hub · 2023 — Present
    Performed general administrative tasks including email and calendar management. Engaged in graphic design for various products and managed property vendor communication and tenant support. Assisted with accounting tasks such as invoice creation and cost tracking.
  • Account Associate

    VXI GLOBAL HOLDINGS B.V (AT&T) · 2021 — 2022
    Handled sales and billing matters, managing device and app disputes along with mobility account inquiries. Provided support to new hires during their transition into production.
  • Team Leader

    IBEX GLOBAL SOLUTIONS (Amazon) · 2022 — 2022
    Acted as team leader for two teams during production changes, focusing on coaching and delivering real-time support to ensure goal achievements.

Skills & Expertise

Education

  • Bachelor of Arts in History
    Polytechnic University of the Philippines · 2021 — Present
  • High School Diploma with Honours in Humanities and Social Science
    Cagayan National High School · 2019 — 2021