Favour A.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Favour A. is a mission-driven Customer Care professional based in Uyo, Nigeria, with over 5 years of experience in customer support, data entry, and outbound calling. With a proven track record in navigating complex software systems and CRM platforms like Salesforce, Favour excels in supporting community outreach and client retention. During her tenure at Concordia Atelier from February 2025 to July 2026, she played a key role in coordinating client appointments and responding to various communication channels, maintaining 100% typing accuracy. At MAX International, she managed high-volume outbound calling to support health-related initiatives, demonstrating high data entry accuracy with Salesforce Essentials. Previously, at Heartland Alliance, Favour engaged in public health advocacy by providing frontline support and ensuring client data confidentiality in a non-profit environment. Her educational foundation in Accounting from the University of Uyo complements her technical expertise in software navigation and client management.
Experience
Customer Service Representative
CONCORDIA ATELIER · 2025 — 2026Coordinated client appointments using software programs to enhance the customer journey from inquiry to delivery. Handled phone, email, and digital communications, ensuring client retention through timely and supportive engagement. Maintained 100% typing accuracy while tracking customer requests and updating operational records. Acted as a point of contact for service delivery, addressing concerns professionally.Customer Service Representative
MAX INTERNATIONAL · 2023 — 2025Executed high-volume outbound calling to assess prospect needs and promote health-related initiatives through effective communication. Utilized Salesforce Essentials for recording follow-up dates and maintaining organized customer databases with high data entry accuracy. Informed prospects about service offerings while addressing objections to enhance client retention and lead quality. Facilitated fundraising and administrative follow-up by keeping lead information current within the CRM.Client Support Agent
HEARTLAND ALLIANCE · 2021 — 2022Provided frontline support for public health advocacy and community outreach via phone, email, and in-person communications. Managed sensitive client information and case intake while ensuring accurate data entry in a mission-driven non-profit environment. Guided clients in navigating available services, gathering information to identify specific needs for volunteer management. Maintained confidentiality and accuracy by navigating complex databases and procedures while managing multiple client requests.
Skills & Expertise
Education
- Bsc in AccountingUniversity of Uyo · — — 2024
Interested in this professional?
Sign in as an employer to save this profile or invite Favour A. to a job.
Sign in as an employer