Favour A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Favour A., an expert in Customer Service and Virtual Support, brings over six years of robust experience across banking, corporate, and service sectors. Currently positioned at Zenith Bank Plc in Lagos, Favour manages high-volume customer inquiries and service requests, ensuring compliance with banking procedures while maintaining operational efficiency. With a history at Bimfol Monogramming as a Front Desk Associate and previous experience as an Office Manager at VIFO Enterprise, Favour has mastered CRM systems management, account management, and documentation processing. An adept communicator, Favour leverages digital platforms to deliver personalized service and ensure high levels of customer satisfaction. Favour holds a Bachelor’s degree in Sociology from Lagos State University and is proficient in tools like Zendesk and Hubspot, further enhancing their capability in roles requiring remote communication and workflow optimization. Favour's contribution to structured communication protocols led to a 30% increase in customer retention, underscoring their commitment to service quality and operational improvement.
Experience
Customer Service Support
Zenith Bank Plc · 2023 — PresentManaged customer inquiries and service requests, ensuring accurate and timely resolutions in accordance with banking procedures. Provided front-line support by directing calls and offering detailed product information while maintaining a professional reception for clients. Addressed customer complaints and escalated complex issues as necessary to meet service quality standards. Delivered personalized service to enhance customer retention and encourage referrals.Office Manager
VIFO Enterprise · 2016 — 2017Managed office inventory and procurement processes to maintain accurate records and ensure smooth operations across departments. Ensured consistent customer service through proactive communication with clients, fostering long-term relationships with customers, staff, and vendors. Drafted written correspondence to clarify billing inquiries and service details, enhancing customer understanding and reducing follow-up complaints.Front Desk Associate
Bimfol Monogramming · 2013 — 2014Handled front-line customer interactions, managing inquiries and providing information about services. Maintained a welcoming reception environment by greeting clients and tracking visitor records. Addressed customer complaints effectively and escalated issues to ensure prompt resolution.
Skills & Expertise
Education
- Bachelor’s Degree in SociologyLagos State University · — — 2020
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