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Fawaz I. — Mid-Level Administrative Professional from Nigeria

Fawaz I.

Mid-Level Administrative Professional

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
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About

Fawaz I. is a results-driven administrative professional specializing in customer engagement, team coordination, and process optimization, with significant experience in both healthcare and agricultural sectors. Currently, as a Supervisor (Client Success Centre Advisor) at Leadway Health, he oversees daily operations, enhances service efficiency, manages escalations, and ensures compliance with quality assurance. In his role as a Senior Consulting Manager at Isila-Asim Nigeria Limited, Fawaz directs projects to improve agricultural input accessibility and manages stakeholder partnerships. His previous experience as an Agri-Business Consultant saw him conduct market research and feasibility studies, supporting innovation in the agro-business field. His core competencies include Project Management, Data Analysis, and Customer Service. Fawaz holds a B.Agric in Pasture and Range Management and is an Associate Member of the Corporate Finance Institute, certified in FMVA and CXAC.

Experience

  • Supervisor (Client Success Centre Advisor)

    Leadway Health · 2022 — Present
    Oversaw daily operations at the Client Success Centre and assessed team performance to enhance service efficiency. Handled escalations and addressed complex client issues. Reviewed reports to identify opportunities for process improvements and ensured adherence to QA policies while promoting cross-functional communication.
  • Agri-Business Consultant

    Strydek NG · 2020 — 2022
    Delivered tailored consulting services for agro-businesses, engaging in market research and conducting feasibility studies. Produced reports to support innovation and development in the sector.
  • Senior Consulting Manager

    Isila-Asim Nigeria Limited · 2020 — Present
    Led initiatives aimed at improving access to agricultural inputs and developed scalable solutions for agribusiness. Oversaw partnerships with stakeholders to ensure favorable client outcomes.
  • Classroom Teacher (NYSC)

    GDSS · 2019 — 2020
    Utilized digital tools to enhance student engagement and provided both group coaching and individual support to learners.
  • Farm Intern

    COBFAS · 2017 — 2018
    Evaluated and improved farm operations while maintaining operational records.

Skills & Expertise

Education

  • B.Agric (Hons) – Pasture and Range Management
    Federal University of Agriculture, Abeokuta · — — 2019
  • SSCE
    Command Secondary School, Ipaja · — — 2011

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