Faye A.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Faye A. is an accomplished and detail-oriented administrative professional based in Bacolod City, Negros Occidental, Philippines, with a strong background in customer service, data entry, insurance administration, and dialer system support. Her career reflects a success story of efficiency and client management across various roles in the insurance, customer service, and retail sectors. At HorizonOne, she excelled as an Insurance Admin, managing insurance applications and client records, in addition to maintaining organized filing systems. Her proficiency with ReadyMode Dialer allowed her to effectively coordinate updates between agents and clients. At Concentrix, she served as an Advisor II – Customer Service, handling customer inquiries and ensuring high satisfaction. Further enriching her skills, Faye has demonstrated expertise in Microsoft Excel and other technical systems, contributing to error minimization and data integrity. She holds a Bachelor of Business Administration with a major in Financial Management from STI West Negros University.
Experience
Insurance Admin
HorizonOne · 2025 — 2026Processed insurance applications and managed client records while coordinating updates and requirements with agents and clients. Maintained organized filing systems to facilitate data retrieval and managed the ReadyMode Dialer.Advisor II – Customer Service
Concentrix · 2023 — 2025Handled both inbound and outbound customer inquiries, resolving concerns to maintain customer satisfaction. Updated customer records in the system while adhering to company protocols and performance standards.Encoder (Data Entry Specialist)
Houston Home Depot · 2022 — 2023Accurately encoded and updated large volumes of data, ensuring data integrity through organized record maintenance and quality checks. Assisted with administrative and clerical tasks.Customer Service Representative
Panasiatic Solutions · 2021 — 2022Provided customer support through phone interactions and system tools, assisting customers with inquiries and issue resolution in accordance with company service standards.
Skills & Expertise
Education
- Bachelor of Business Administration, Major in Financial ManagementSTI West Negros University · 2019 — 2021
- Senior High School – Information Technology (Mobile Application and Web Development)STI West Negros University · 2017 — 2019
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