Febielyn P.
Mid-Level Medical Billing and Collections Specialist
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Febielyn P. is a seasoned professional with extensive experience in healthcare administration and customer service. Currently working as a Medical Billing and Collections Specialist at Vitae Laboratory and Diagnostics, she expertly processes patient claims, including COVID-19 testing and treatment services. Her proficiency in EMR systems such as eClinicalWorks, Epic, and AthenaOne allows her to manage medical documentation with precision and apply correct coding for efficient claim submission. Earlier, she honed her skills at CIOX Health as a Process Associate, focusing on medical records retrieval while maintaining HIPAA compliance. Dedicated to customer service, she previously served as a Call Center Agent for AL Khaja Group in Dubai, enhancing client relations and resolving issues. Her educational background includes a Bachelor of Science in Nursing from Bataan Peninsula State University, and she is fluent in both English and Filipino/Tagalog.
Experience
Medical Billing and Collections Specialist
VITAE LABORATORY AND DIAGNOSTICS · 2021 — 2025Processed claims for COVID-19 patients, encompassing testing, office visits, and treatment services. Utilized EMR systems for reviewing documentation, applying appropriate CPT/HCPCS and ICD-10 codes, and submitting claims through clearinghouses. Skillfully navigated payer portals to monitor claim statuses, address rejections, and secure timely reimbursements.Process Associate & Call Center Agent
CIOX HEALTH · 2018 — 2021Executed the retrieval of medical records by directly communicating with hospital departments to verify provider information and confirm the availability of records. Coordinated the scheduling of technicians for in-person retrieval, while ensuring compliance with authorizations and HIPAA regulations. Demonstrated proficiency in case management, documentation, and follow-up.Call Center Agent & Customer Service Representative
AL KHAJA GROUP · 2017 — 2018Handled inbound and outbound calls, processed customer orders, and provided information regarding products and services. Collaborated with various departments to address and resolve customer inquiries and issues.Private Nurse & Caregiver
PRIVATE NURSE - KUWAIT · 2014 — 2016Delivered personalized healthcare and assisted patients with daily activities within a home care environment.
Skills & Expertise
Education
- Bachelor of Science in NursingBataan Peninsula State University · 2004 — 2010
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