Febwaren M.
Senior Executive Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Febwaren C. is an accomplished Executive Virtual Assistant and Customer Service Professional with over six years of hands-on experience supporting executives and coordinating operations across the real estate, logistics, and e-commerce industries. At Barrett Financial Group LLC, Febwaren managed executive calendars, coordinated property showings, maintained CRM systems such as GHL and AppFolio, and supported HR and administrative tasks for property management. During roles at MTA Broker Service, Navarre, and My Ecommerce Club, Febwaren provided customer service through phone, chat, and email, handled dispatch and driver support, and managed daily reports. Additional expertise includes lead generation in medical campaigns, managing social media inquiries, and creating marketing content with Canva. Febwaren’s proficiency in calendar management and tenant communications is grounded in a strong record of remote collaboration and detailed operational oversight in dynamic business environments.
Experience
Executive Virtual Assistant
Barrett Financial Group LLC · 2022 — 2026Provided support to the COO through calendar management and administrative tasks. Managed GHL and AppFolio CRM systems to uphold client and property records. Addressed email communications and engaged with tenants, applicants, and business inquiries. Coordinated property viewings in collaboration with real estate agents and prospective clients. Oversaw maintenance requests, ensuring appropriate vendor coordination. Assisted in lease optimization and fostering tenant relationships. Supported HR functions including applicant communication and necessary documentation. Handled social media inquiries related to properties.Customer Service Representative / Dispatcher
MTA Broker Service and Navarre · 2019 — 2021Managed both inbound and outbound calls to support drivers and coordinate dispatch operations. Monitored driver locations for timely route updates. Produced daily operational reports along with maintaining administrative documentation. Provided logistical and scheduling assistance for driver assignments while assisting in calendar coordination and operational tracking.Customer Service Representative
My Ecommerce Club · 2018 — 2019Delivered customer support through phone, chat, and email channels. Maintained customer profiles within the Zoho CRM system. Assisted with tasks related to e-commerce store optimization. Created visual content for marketing and store updates using Canva. Handled inquiries, processed orders, and provided product support.Lead Generator – Medical Campaign
AOL Chemist Company · 2017 — 2018Executed outbound sales calls to generate leads and schedule appointments. Assisted the sales team in qualifying potential customers. Maintained lead tracking and produced campaign reports. Supported administrative duties and managed inventory tasks.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education - Major in MathematicsJ.H Cerilles State College
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